All in One Helpdesk | Helpdesk Ticket Management | Helpdesk Support Tickets | Helpdesk Management
by DevIntelle Consulting Service Pvt.Ltd https://www.devintellecs.com$ 124.38
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Discuss (mail) • Live Chat (im_livechat) • Project (project) • Purchase (purchase) • Sales (sale_management) • Website (website) • Calendar (calendar) • Contacts (contacts) • Invoicing (account) • Employees (hr) |
| Lines of code | 19838 |
| Technical Name |
dev_all_in_one_helpdesk |
| License | See License tab |
| Website | https://www.devintellecs.com |
| Versions | 16.0 17.0 18.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Discuss (mail) • Live Chat (im_livechat) • Project (project) • Purchase (purchase) • Sales (sale_management) • Website (website) • Calendar (calendar) • Contacts (contacts) • Invoicing (account) • Employees (hr) |
| Lines of code | 19838 |
| Technical Name |
dev_all_in_one_helpdesk |
| License | See License tab |
| Website | https://www.devintellecs.com |
| Versions | 16.0 17.0 18.0 |
All in One Helpdesk Management in Odoo
All in One Helpdesk Odoo app, your ultimate tool for managing customer support and internal
requests with ease. This app brings together all the essential helpdesk features in one place,
making it simple for both customers and employees to raise and manage tickets. Whether a
customer has a complaint, a request for improvement, or needs to track their issue, they can
easily do so through the website portal. The app also lets customers sign, cancel, or close
tickets directly from the portal, and track their ticket status in real-time.
With features like Helpdesk Document, you can quickly see all the documents attached to a
ticket, and with Helpdesk Solution, you can add detailed solutions with images once an issue is
resolved. The app also includes time-tracking tools, allowing users to start and stop a timer
when working on a ticket. You can assign multiple users to a ticket, create sub-tickets, and
even merge similar tickets into one. Plus, you’ll receive reminders before a ticket is due, and
a notification will be sent when a new ticket is created.
For those handling multiple tickets, the app allows mass assignment, updates, and tagging,
streamlining the process. It also keeps a history of how long a ticket stayed in each stage,
ensuring full transparency. Finally, you can configure WhatsApp message templates to communicate
directly with customers from the Helpdesk Ticket, making it easier than ever to stay in touch
and keep everyone informed.
Additionally, this Odoo application allows you to create a ticket directly by using the /ticket
command from the chat window. It also saves the conversation between you and the customer in the
description of the Ticket for easy tracking.
This app is designed to make managing helpdesk tickets straightforward and efficient, perfect
for businesses of all sizes.
FEATURES
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Advanced Dashboard
Advance helpdesk dashboard provided for the analytics and better data visualization with counters, charts and data tables.
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Helpdesk Team
You can manage Helpdesk Teams. It will make your task easy to manage multiple tickets by separating between diffrent teams.
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Configure Email
You can create incoming email server for the Helpdesk Ticket. So when you receive any email on that configure email address at that time Helpdesk ticket will be created automatically for that issue.
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Website Request
Directly from the website, user can able to send request for the support.
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Signature
From portal user can sign and accept the helpdesk ticket generated.
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Multi Users
You can assign ticket to multiple users if you have marked "Allow Multi Users" in configuration.
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Start & End Time
You can mention start and end time based on the helpdesk ticket start & end.
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Merge Tickets
You can merge multiple helpdesk tickets into single ticket.
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History of Ticket Stages
Stage changes history will be recorded with details like date, state and which user has changed.
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Mass/Bulk Update Tags
You can update tags of multiple tickets in single click.
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User Notification
You can set the user, when new helpdesk ticket will generate then this user will be notified.
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Live Chat
User can generate a ticket directly by using the /ticket from the chat window.
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Access Rights
Access rights are provided to control the access. Three user roles User, Leader and Admin provided for better access controls.
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Custom Stages and Workflow
Instead of default stages or workflow, You can make custom stages of helpdesk tickets as per your workflow.
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Email Template
Email Template provided to mail the ticket stages updates to user, as well as Review and Rating email template provides for taking feedback from user.
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Ticket Tracking
Portal user can track the helpdesk ticket from portal using ticket number.
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Website Ticket Close/Cancel
User can able to close or cancel the ticket from the portal.
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Helpdesk Document
You can link the documents which are related to helpdesk tickets.
-
Helpdesk Solution
You can add the solution of the ticket support and also attach the solution documents. Even from portal user can see all these details.
-
Helpdesk Due Reminder
You can set reminder email for the due helpdesk tickets, from configuration you can enable or disable due reminder.
-
Mass/Bulk Assignee
You can assign users to multiple tickets in single click.
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Mass/Bulk Update tickets
You can update details of multiple tickets in single click.
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Configure WhatsApp Message
You can configure whatsapp message template to send whatsapp message to customer.
Demo Videos
Helpdesk Management
Helpdesk Management is used to manage customer and employee
issues in an organized way. It acts like a communication bridge
between customers and the company. If a
customer has any complaint or suggestion, they can raise a helpdesk
ticket from the portal. The ticket gets added into the system, and
the team works to solve the issue as soon as possible.
It’s not only for customers even employees can use it. For
example, if a printer is not working, an employee can raise a
helpdesk ticket so the issue gets fixed quickly. This helps in
solving problems in an organized way.
The app includes an advanced dashboard to check and analyze tickets.
Main Features:
- Three types of user roles: User, Leader, and Administrator
- Create and manage helpdesk teams
- Set different ticket stages (like New, In Progress, Done)
- Add email templates to stages for automatic notifications
- Add rating templates to get feedback from customers
- Add timesheets to track how much time is spent on each ticket
- Use SLA Policy to set time limits for solving different types of tickets
- Set up an incoming email server to automatically create tickets from emails
- View ticket analysis directly on the screen
Advance Dashboard
Role Of the Users
Configuration of Helpdesk
Configure Teams
Configure Ticket Type
Configure Subject
Configure Tags
Configure Stages
Configure SLA Policy
Configure Categories
Configure Source
Created Helpdesk Ticket and SLA Policy will link automatically
Send helpdesk ticket by email
Stage change notification email sent
Fill timesheet into the ticket to track progress
Close the ticket when issue is resolved
Feedback mail is sent to the customer when ticket is closed
Customer will give feedback from the email
Feedback successfully received into the ticket
All the tickets display according to stages
Ticket analysis on screen report
Incoming mail configuration to generate ticket automatically when you receive issues in email
Tickets on website portal
Helpdesk Website Request
Helpdesk Website Request allows users to create helpdesk tickets
directly from the website portal. Customers or employees can
easily raise their issues or requests using a simple online
form. The submitted ticket is saved in the system, and the team
can work on solving it quickly. This makes it easy to manage
support requests from the website.
Main Features:
- Easy ticket creation from the website
- Useful for both customers and employees
- Tickets are tracked in the helpdesk system
- Works with the main Helpdesk app in Odoo
Add Ticket details and click on Submit
Ticket successfully created
Backend : Ticket created successfully created
Helpdesk Portal Signature
Helpdesk Portal Signature allows users to sign helpdesk tickets
directly from the website portal. It’s useful when you need
confirmation from the customer or employee for any helpdesk
request.
Main Features:
- Sign helpdesk tickets from the website portal
- Helpful for approval or confirmation of work done
Sign Helpdesk Ticket
Add Signature and click on Accept & Sign
Website Portal : Signature is added
Backend : Signature is added with Full Name and Signature Datetime
Helpdesk Portal Cancel Close Ticket
Helpdesk Portal Cancel/Close Ticket allows users to cancel or close
helpdesk tickets directly from the website portal. It gives
customers or employees more control over their own tickets.
Main Features:
- Cancel or Close Helpdesk Tickets from website portal
- Makes the ticket process more flexible and user-friendly
Allow user to access this feature
Close Ticket from Website Portal (This process same for cancelled ticket)
Website Portal: Ticket is Closed
Backend: Ticket is Closed
Helpdesk Ticket Tracking
Helpdesk Ticket Tracking allows users to track helpdesk tickets from
the website portal. Users can simply enter the ticket number to
check its basic details.
Main Features:
- Track helpdesk tickets from the website
- No need to log in to check ticket updates
Ticket is tracked and basic information is displayed
Helpdesk Document Management
Helpdesk Document allows you to link documents to helpdesk tickets.
It helps you keep all related files in one place.
Main Features:
- Attach documents to helpdesk tickets
- Open attached documents directly from the ticket
- Useful for storing reports, screenshots, or any related files
Documents attached to Helpdesk Ticket
Helpdesk Solution
Helpdesk Solution lets you add solution details to helpdesk tickets.
After solving a ticket, you can write the solution and add related
images.
Main Features:
- Add solution details to the ticket
- Upload multiple images with the solution
- Solution is also visible on the website portal
- Helps customers understand how their issue was fixed
Add solution details with multiple images
Mark ticket as done after solution is added
Solution visible on customer portal
Helpdesk Start End Time
Helpdesk Start End Time adds Start and Stop buttons to helpdesk
tickets. Click Start when work begins and Stop when it's done. It
records the time automatically as a timesheet entry, so you can
easily see how long it took to solve the issue.
Key Features:
- Automatically logs time spent as a timesheet entry
- Helps track work duration for each ticket
Start time tracking for a ticket
Timesheet entry with start time recorded
Stop time tracking when work is complete
Completed timesheet entry with duration
Helpdesk Multi-User Assignment
Helpdesk Multi User allows you to assign multiple users to a single
helpdesk ticket. It’s useful when more than one person is working on
the same issue.
Key Features:
- Assign multiple users to a helpdesk ticket
- Enable or disable from Helpdesk Settings
- Helps in better teamwork and faster resolution
Activate multi-user assignment feature
Assign multiple users to a helpdesk ticket
Helpdesk Due Date Reminder
Helpdesk Due Reminder lets you set a reminder due date on helpdesk
tickets. On the due date, a reminder email is automatically sent to
the assigned user.
Key Features:
- Set reminder due date on tickets
- Sends email reminder to the assigned user on due date
- Enable/disable from Helpdesk Settings
- Set specific stages for when reminders should be sent
Configure reminder settings by ticket stage
Set reminder due dates on tickets
Automatic reminder email notification
Helpdesk Sub-Ticket System
Helpdesk Sub Ticket allows you to create multiple sub-tickets for a
main helpdesk ticket, making it easier to manage related tasks.
Key Features:
- Create multiple sub-tickets for a helpdesk ticket
- Easily navigate between the main ticket and sub-tickets
- Helps organize and track related issues separately
Activate sub-ticket functionality
Create new sub-tickets from parent ticket
View linked sub-tickets on parent ticket
Helpdesk Ticket Merging
Merge Helpdesk Ticket allows you to merge multiple helpdesk tickets
into one new ticket. It's useful when several tickets are raised for
the same issue or customer, helping you keep things organized and
avoid confusion. Instead of dealing with multiple tickets for the
same problem, you can combine them into a single ticket for easier
management.
Key Benefits:
- Merge similar tickets into a single, new ticket
- Choose the Merge Action while combining tickets
- Ensures better ticket management by eliminating duplicate issues
- Only accessible by users with the Allow Merge Helpdesk Ticket permission
Configure new merged ticket details
Review selected tickets for merging
Execute the merge operation
Successfully created merged ticket
Access original tickets from merged ticket
Original tickets automatically closed
Helpdesk Ticket Stage Change History
Helpdesk Ticket Stage Change History tracks and logs the stage
history of helpdesk tickets. Whenever a ticket is moved from one
stage to another, the app automatically logs the change, allowing
you to see a detailed record of the ticket’s journey through
different stages.
Key Features:
- Tracks and logs every stage change of a helpdesk ticket
- View how much time a ticket stayed in each stage
- A dedicated Stage Change History menu to access stage change logs for multiple tickets
- Accessible only by users with the Allow Helpdesk Ticket Stage Change History permission
Complete stage transition history per ticket
Global stage change tracking dashboard
Helpdesk Mass Assign Tickets
Helpdesk Mass Assign Tickets allows you to assign a team and user to
multiple helpdesk tickets at once, making it easier to manage and
distribute workloads across your team. Instead of assigning each
ticket individually, you can handle bulk assignments efficiently
with just a few clicks.
Key Features:
- Assign a team and user to multiple tickets at once
- Streamlines the ticket assignment process for better productivity
- Saves time when managing a large number of tickets
- Only accessible by users with the Allow Assign Mass Ticket permission
Bulk assignment interface for teams and users
Verification of successful bulk assignments
Helpdesk Mass Update Tickets
Helpdesk Mass Update Tickets allows you to update multiple fields in
multiple helpdesk tickets at the same time. You can make changes to
key ticket details in bulk, saving you time and effort when managing
large numbers of tickets.
Key Features:
- Efficiently manage and update multiple tickets in bulk
- Update information like Team, User, Assigned To, Ticket Type, Priority, Category, Sub Category, and Source for multiple tickets at once
Bulk update interface with multiple field options
Sample ticket showing successfully updated fields
Helpdesk Mass Update Tags
Helpdesk Mass Update Tags allows you to update tags for multiple
Helpdesk tickets at once. You can select a set of tickets and apply
tags to them in bulk, making it easier to manage large volumes of
tickets and keep everything organized.
Key Features:
- Update tags across multiple Helpdesk tickets in just a few steps
- Save time by applying tags to several tickets simultaneously
- Choose the tags you need and apply them to the tickets that require thems
Select tags to apply to multiple tickets
Review and confirm tag changes
Helpdesk Ticket Notifications
Helpdesk User Notification sends a notification email to a specific
user whenever a new Helpdesk ticket is created. This ensures that
the right person is immediately informed about new tickets,
improving response times and ticket management.
Key Features:
- Receive email notifications as soon as a new Helpdesk ticket is created.
- Configure which user will receive notifications for new tickets.
- Keep users informed and enhance response efficiency.
Configure notification recipients in settings
New ticket creation interface
Sample notification email sent to configured user
Configure WhatsApp Message template
Configure WhatsApp Message Template allows you to send WhatsApp
messages directly to customers from the Helpdesk ticket. You can
configure reusable message templates, making it easy to communicate
with customers efficiently.
Key Features:
- Set up WhatsApp message templates for quick and consistent communication
- Easily send messages to customers directly from within the Helpdesk ticket
- Tailor message templates to suit various ticket scenarios and customer needs
Initiate WhatsApp message from ticket
Select and send pre-approved message template
Confirmation of successful WhatsApp delivery
Helpdesk Live Chat
Helpdesk Ticket Livechat lets you create a Helpdesk ticket directly
from the chat window by typing /ticket. It also saves the chat
conversation with the customer in the ticket description, making it
easy to track the issue.
Key Features:
- Use the /ticket command to create a Helpdesk ticket during the chat.
- The chat between you and the customer is saved in the ticket description
Create ticket directly from chat using /ticket command
Ticket creation form with chat context
Ticket created confirmation in chat
Click on ticket number to view details
Complete chat history preserved in ticket
Sales-Helpdesk Integration
Sale Helpdesk allows you to create Sale Orders directly from
Helpdesk Tickets and vice versa. It links Sale Orders with Helpdesk
Tickets, making it easier to manage sales and customer support
together.
Key Features:
- You can create multiple Sale Orders from a Helpdesk Ticket
- Sale Orders are automatically connected to the Helpdesk Ticket
- You can also create multiple Helpdesk Tickets from a Sale Order
Enable sales-helpdesk integration feature
Add products to convert ticket to sales order
Create sales order from ticket
Sales order details with ticket reference
Ticket showing linked sales order
Sales order showing ticket details
Create ticket from sales order
Ticket creation form with sales order context
Sales order showing linked ticket
Ticket showing linked sales order details
Purchase-Helpdesk Integration
Purchase Helpdesk allows you to create Purchase Orders directly from
Helpdesk Tickets and vice versa. It automatically links the Purchase
Orders with Helpdesk Tickets, making it easier to manage purchases
and support requests.
Key Features:
- You can create multiple Purchase Orders from a Helpdesk Ticket
- Purchase Orders are automatically linked to the Helpdesk Ticket
- You can also create multiple Helpdesk Tickets from a Purchase Order
Enable purchase-helpdesk integration feature
Add required products to support ticket
Create purchase order from ticket
Two-way linking between ticket and purchase order
Create ticket from purchase order
Complete integration between systems
Invoice-Helpdesk Integration
Invoice Helpdesk allows you to create multiple invoices directly
from Helpdesk Tickets and also create multiple Helpdesk Tickets from
an invoice. It automatically links invoices with Helpdesk Tickets
for better management of financial and support records.
Key Features:
- You can create multiple invoices from a Helpdesk Ticket
- Invoices are automatically linked to the Helpdesk Ticket
- You can create multiple Helpdesk Tickets from an invoice
Enable invoice-helpdesk integration
Add billable products to support ticket
Generate invoice from ticket
Automatic linking between ticket and invoice
Create support ticket from invoice
Complete two-way integration
CRM-Helpdesk Integration
CRM Helpdesk allows you to create Helpdesk Tickets directly from
Leads and also create Leads from Helpdesk Tickets. This makes it
easier to manage both customer support and sales processes together.
Key Features:
- You can create multiple Helpdesk Tickets directly from a Lead.
- Helpdesk Tickets are automatically linked with the Lead.
- You can create multiple Leads from a Helpdesk Ticket.
Enable CRM-Helpdesk integration feature
Create lead from helpdesk ticket
Lead automatically linked with original ticket
Create helpdesk ticket from lead
Ticket automatically linked with original lead
Filter and analyze tickets by associated leads
Task Helpdesk
This odoo application allows you to create multiple Task from the Helpdesk Ticket
Key Features:
- Create Multiple Tasks from the Helpdesk Tickets.
- Created Task will link automatically with Helpdesk Ticket, so you can easily navigate to the tasks which are created from Ticket.
- Helpdesk Ticket is also linked with the the task, so you can navigate to the Ticket from the Task.
Allow access to the user for this feature
Create Task from Helpdesk Ticket
Task liked with the Helpdesk Ticket
Helpdesk Ticket linked with the Task
Version 1.3 | Released on : 16th May 2025
Version 1.2 | Released on : 25th January 2025
Version 1.1 | Released on : 13th December 2024
Version 1.0 | Released on : 25th August 2024
-
Is this app compatible with Odoo Enterprise?
- Yes, our app works with Odoo Enterprise as well as Community.
-
If need of customization in this app, How can i contact ?
- Please contact us on odoo@devintellecs.com
-
Do i get free support?
- Yes, you will get free support for 90days.
-
Do i get free updates?
- Yes, you will get free updates for lifetime.
-
Do i have to buy this module for each version ?
- Yes, you have to buy this module for each version.
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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