$ 22.19
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Field Service (industry_fsm)
• Helpdesk (helpdesk) • Project (project) • Timesheets (timesheet_grid) • Discuss (mail) • Employees (hr) |
| Lines of code | 223 |
| Technical Name |
dev_field_service_helpdesk_ent |
| License | See License tab |
| Website | https://www.devintellecs.com |
| Versions | 14.0 15.0 16.0 17.0 18.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Field Service (industry_fsm)
• Helpdesk (helpdesk) • Project (project) • Timesheets (timesheet_grid) • Discuss (mail) • Employees (hr) |
| Lines of code | 223 |
| Technical Name |
dev_field_service_helpdesk_ent |
| License | See License tab |
| Website | https://www.devintellecs.com |
| Versions | 14.0 15.0 16.0 17.0 18.0 |
Field Service Helpdesk
Field Service Helpdesk Odoo app connects your customer support team with on-site service
operations. With this integration, you can easily create and manage tickets in the Helpdesk and
tasks in the Field Service module without switching between apps. This ensures smooth
coordination between the support team handling customer issues and the service team working in
the field.
You can create a Field Service task directly from a Helpdesk ticket with a single click, or
generate a Helpdesk ticket from the Field Service app. Each record stays linked, so both teams
can track progress together. Managers and users can quickly view related tasks and tickets,
helping them respond faster and avoid confusion. The system also allows you to filter Helpdesk
tickets by Field Service and clearly shows which tickets came from the Field Service app.
This app makes sure that customer requests are properly linked to the actual service work being
done. It reduces manual effort, improves communication between teams, and ensures that no
customer issue is left unresolved.
Features
- Two-way integration between Helpdesk and Field Service in Odoo.
- Create Field Service tasks directly from Helpdesk tickets.
- Generate Helpdesk tickets from Field Service with one click.
- View and track related tasks and tickets easily.
- Identify tickets created from the Field Service module.
- Filter Helpdesk tickets based on Field Service links.
- Maintain complete connection between customer request and service task.
- User access control for creating tasks or tickets across apps.
Allow access to the user for this feature
Create Field Service from Helpdesk Ticket
Field Service liked with the Helpdesk Ticket
Create Helpdesk Ticket from the Field Service
Helpdesk Ticket linked with the Field Service
Filter Helpdesk Ticket by Field Service
Version 1.0 | Released on : 06th September 2025
-
Is this app compatible with Odoo Enterprise?
- Yes, our app works with Odoo Enterprise as well as Community.
-
If need of customization in this app, How can i contact ?
- Please contact us on odoo@devintellecs.com
-
Do i get free support?
- Yes, you will get free support for 90days.
-
Do i get free updates?
- Yes, you will get free updates for lifetime.
-
Do i have to buy this module for each version ?
- Yes, you have to buy this module for each version.
Support
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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