$ 56.11
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Odoo Apps Dependencies |
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Lines of code | 17528 |
Technical Name |
dev_helpdesk_ticket_lock |
License | See License tab |
Website | https://www.devintellecs.com |
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) • Website (website) • Employees (hr) • Project (project) |
Community Apps Dependencies | Show |
Lines of code | 17528 |
Technical Name |
dev_helpdesk_ticket_lock |
License | See License tab |
Website | https://www.devintellecs.com |
Helpdesk Ticket Lock/Unlock in Odoo

The Helpdesk Ticket Lock module provides a secure locking feature that allows users to lock helpdesk tickets while working on them. When a user locks a ticket, the system records a complete history of the lock, including the duration for which the ticket remains locked. Once locked, only the user who applied the lock can edit or unlock the ticket. Other users are strictly restricted from unlocking or editing the ticket. If any other user tries to perform these actions, the system will display a warning message indicating that the ticket is locked by another user. This functionality ensures proper control, avoids editing conflicts, and maintains the security of ticket updates by allowing only the locking user to make changes.
Features

- Ticket Locking Option: Allows a helpdesk user to lock a ticket while working on it to prevent access by others.
- Lock History Tracking: Records which user locked the ticket and the duration for which it remained locked.
- Restricted Access: Once locked, no other user can edit, update, or unlock the ticket.
- Warning Messages: Displays a warning to any user attempting to unlock or edit a ticket locked by another user.
- User-Specific Control: Only the user who locked the ticket has permission to edit or unlock it.
You need to lock the ticket Click on the ‘Lock Ticket’ button to lock the ticket.

Clicking the ‘Lock Ticket’ button will open a popup where you can select the date until which you want to lock the ticket.

Here you can see the message that the ticket has been locked, and except for the admin, no one else can edit it. You can also view the ticket history to see who locked the ticket.

Another user is trying to unlock the ticket by clicking the 'Unlock Ticket' button.

If the user who locked the ticket is not the same user who trying to unlock the ticket than it will raise an waring.

A warning message will also appear if another user attempts to edit the ticket.

Version 1.0 | Released on : 17th July 2025
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Is this app compatible with Odoo Enterprise?
- Yes, our app works with Odoo Enterprise as well as Community.
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If need of customization in this app, How can i contact ?
- Please contact us on odoo@devintellecs.com
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Do i get free support?
- Yes, you will get free support for 90days.
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Do i get free updates?
- Yes, you will get free updates for lifetime.
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Do i have to buy this module for each version ?
- Yes, you have to buy this module for each version.
Support


Why Us?


Devintelle Odoo Services

Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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