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Helpdesk Website Request, Create Ticket from Website

by
Odoo

$ 67.08

v 18.0 Third Party 5
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Invoicing (account)
• Website (website)
• Employees (hr)
• Project (project)
Community Apps Dependencies
Lines of code 17746
Technical Name dev_helpdesk_website_request
LicenseSee License tab
Websitehttps://www.devintellecs.com
Versions 14.0 15.0 16.0 17.0 18.0 19.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Invoicing (account)
• Website (website)
• Employees (hr)
• Project (project)
Community Apps Dependencies
Lines of code 17746
Technical Name dev_helpdesk_website_request
LicenseSee License tab
Websitehttps://www.devintellecs.com
Versions 14.0 15.0 16.0 17.0 18.0 19.0

Helpdesk Website Request with Working Hours & Holidays

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Helpdesk Website Request Odoo app allows users to create helpdesk tickets directly from the website portal. Customers can easily submit their requests by filling out the ticket form with details like issue description, priority, and attachments. This makes it simple for users to report issues and ensures that tickets are created quickly for the helpdesk team to handle.

The app also includes a configuration to set default working hours. When a user creates a ticket from the website portal, they can see the company’s working hours and upcoming holidays right on the portal, giving them clear expectations about response times.

A new feature has been added to improve security: reCAPTCHA support. When enabled from the configuration, a reCAPTCHA widget appears on the ticket request form. Users must verify they are human before submitting a ticket. You also have the option to enable or disable this feature based on your needs.

Community Enterprise Odoo.sh

Features

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  • Create helpdesk tickets directly from the website portal.
  • Ticket form includes fields for issue description, priority, and attachments.
  • Customers can view company working hours and upcoming holidays on the portal.
  • Configuration option to set default working hours and holidays.
  • New reCAPTCHA support on ticket request forms to prevent spam.
  • Option to enable or disable reCAPTCHA from the configuration.
  • Easy and user-friendly interface for customers to raise requests.
  • Request With Recaptcha
  • Request Without Recaptcha

Helpdesk Website Request with RECAPTCHA

The reCAPTCHA verification feature is integrated into the ticket submission form to enhance security and ensure authenticity of requests. It requires users to confirm that they are human before submitting a ticket. By doing so, the system effectively filters out automated bots and prevents spam or fraudulent submissions.
This feature improves the quality of ticket requests by ensuring only legitimate users can raise issues or inquiries. It adds an additional layer of protection against misuse of the form while maintaining a seamless user experience..

Main Features:

  • Ensures all incoming requests are genuine and human-initiated.
  • Maintains trust and reliability in the support system.
  • Easy to use — requires just a simple checkbox or quick verification.

There are 2 options to create Ticket from portal

Helpdesk Management Workflow

Fill all details for create ticket

If you want to see the working hours and upcoming holidays while creating a ticket, you can view them by clicking the 'Working Hours' button

Helpdesk Management Workflow

Then a popup will open where you can view these details.

Helpdesk Management Workflow

After successfully passing the reCAPTCHA verification can the Submit button process the ticket request.

Helpdesk Management Workflow

Once the reCAPTCHA shows a green checkmark, it confirms that the verification is successful. After this step, the Submit button can be clicked to finalize and send the ticket request.

Helpdesk Management Workflow

You can see your helpdesk ticket has been successfully created!

Helpdesk Management Workflow

Ticket created successfully

Helpdesk Management Workflow

click on Generate reCAPTCHA v2 Keys

Helpdesk Management Workflow

Recaptcha Form

Helpdesk Management Workflow

Generated Site Key & Secret Key

Helpdesk Management Workflow

Configuration Setting With Recptcha

Helpdesk Management Workflow

Helpdesk Website Request with Working Hours & Holidays

This Odoo application allows you to set default working hours from the configuration. When a user creates a ticket through the website portal, they can view the working hours and the upcoming holidays directly on the website portal.

Main Features:

  • Allow users to create helpdesk tickets via the website portal.
  • Show working hours and upcoming holidays on the website portal so users can easily see this information when creating a ticket.
  • Automatically update working hours and holidays on the website portal when changed in the system
  • Set default working hours from the configuration settings.

There are 2 options to create Ticket from portal

Helpdesk Management Workflow

If you want to see the working hours and upcoming holidays while creating a ticket, you can view them by clicking the 'Working Hours' button

Helpdesk Management Workflow

Then a popup will open where you can view these details.

Helpdesk Management Workflow

After filling in the ticket details, click on 'Submit' button to create the ticket

Helpdesk Management Workflow

You can see your helpdesk ticket has been successfully created!

Helpdesk Management Workflow

Backend : Ticket created successfully

Helpdesk Management Workflow

Version 1.2 | Released on : 25th January 2025

Live Chat functionality Added.

Version 1.1 | Released on : 13th December 2024

Dashboard Added.

Version 1.0 | Released on : 25th August 2024

Initial Release.
  • Is this app compatible with Odoo Enterprise?
    • Yes, our app works with Odoo Enterprise as well as Community.
  • If need of customization in this app, How can i contact ?
    • Please contact us on odoo@devintellecs.com
  • Do i get free support?
    • Yes, you will get free support for 90days.
  • Do i get free updates?
    • Yes, you will get free updates for lifetime.
  • Do i have to buy this module for each version ?
    • Yes, you have to buy this module for each version.

Support

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support
DevIntelle will provide FREE 90 days support for any doubt, queries, and bug fixing (excluding data recovery) or any type of issues related to this app. This is applicable from the date of purchase.

Why Us?

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logo
DevIntelle Consulting Services Pvt Ltd is an Odoo service provider India/USA based consulting company with 12+ years of experience. We provide a wide range of services, including implementation, customization, migration, support, and training. Devintellecs experienced team of Odoo can help you get the most out of your Odoo ERP system and achieve your business goals.
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Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
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or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

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