POS Service Management

POS Service Management turns the Point of Sale into a front desk for service businesses — laundry, alteration, tailoring, electronics repair, shoe repair, and similar drop-off shops. From the same POS, the cashier checks items in with the customer's details, expected completion date and item-by-item instructions; staff progress the order from Checked In to In Progress to Ready; and when the customer collects, a single Check-Out action loads the finished service straight into the cart for payment.

Main Features:

• Check-In From the POS: A new Check-In action opens a popup where you capture the customer, phone, the items being dropped off and the expected completion date.
• Status Flow: Each service order moves through Checked In, In Progress, Ready and Checked Out, with a Cancel option for dropped jobs.
• Predefined Service Notes: Build a library of frequent instructions — Hurry up!, Priority!, Emergency! — once and reuse them with a click.
• Item-Level Instructions: Attach a specific note to any cart line so the service team sees exactly what each customer wants for each item.
• Expected Completion Date: Record when the work should be ready so the front desk can answer pickup questions accurately.
• One-Click Check-Out: When the customer returns, pick the order in the Check-Out popup and the cart is filled with the services and prices ready for payment.
• Service Check-Out Receipt: The printed receipt prints the service order reference, customer, items and each item's notes — a clean handover document.
• Back-Office Service Orders Menu: Managers see every active order, the customer, phone, check-in date, expected completion, item count and status from a dedicated Service Orders menu.

Enable Service Management on the POS

In the POS settings, tick Service Management and pick the predefined service notes — for example Hurry up!, Emergency!, Priority! — that should be available to cashiers.

Maintain a Library of Service Notes

A new Service Notes entry under POS Configuration lets you add and reorder instructions like Hurry up! or Priority! once, then reuse them on every service order.

Attach a Note to a Cart Line

Inside the POS, the Actions panel shows new Service Note, Check In and Check Out options alongside the standard ones. Select a product line then tap Service Note to add specific instructions.

The Service Note popup gives a row of quick-select chips for your predefined notes plus a free-text field for anything ad-hoc — apply with one tap.

Check a Customer In

From the same Actions panel, the green Check In button is what cashiers tap when a customer drops items off.

The Check-In popup captures the customer name, phone, expected completion date, free-text comments, the items being left and a service note on each line — everything the workshop needs in one place.

Track All Service Orders

The new Service Orders menu in the POS back-office lists every order with its customer, phone, check-in and expected completion dates, item count and current status.

Open any order to see the customer, dates, service items with their unit prices and notes, and the workflow buttons Start Processing, Mark Ready and Cancel.

Check the Customer Out

When the customer returns to collect, open the POS Actions panel and tap the green Check Out button.

The Check-Out popup lists all pending service orders with their customer, phone, check-in date and item count. Pick the right order, then confirm.

The service items load straight into the cart at their prices, ready for the cashier to press Payment and close the sale.

The printed Service Check-Out receipt carries a SERVICE CHECK-OUT header, the service order reference, the customer, each item with its note (e.g., Hurry up!, Emergency!, Priority!), and the totals.

POS Kitchen Order Ticket (KOT) Print

The KOT Print extension makes sure the kitchen always gets the ticket — no manual prompts, no clicks. The moment an order is validated, a Kitchen Order Ticket prints automatically with the layout you chose: a custom header, optional customer name, optional prices and optional kitchen notes. A reprint button on the payment screen handles those rare moments when staff need a duplicate, and a browser print fallback covers setups without a dedicated kitchen printer.

Main Features:

• Auto-Print on Order Validation: Tick one box and every paid order sends a Kitchen Order Ticket to the printer immediately.
• Manual Reprint Button: A Print Kitchen Receipt action on the payment screen reprints the KOT on demand.
• Custom Header Text: Set a header line — for example KITCHEN ORDER — that prints at the top of every ticket.
• Toggle What Prints: Show or hide customer name, item prices and kitchen notes per POS — keep prices off the kitchen ticket if you prefer.
• Browser Print Fallback: If no dedicated kitchen printer is connected, the ticket opens in the browser's print dialog so a regular printer can still do the job.

Configure the Ticket Layout

In the POS settings, tick Kitchen Order Ticket (KOT), enter the header text — for example KITCHEN ORDER — and choose whether to show customer, prices, notes and to use the browser print fallback.

Auto-Print and Manual Reprint

After payment, the KOT prints automatically. The Print Kitchen Receipt button on the payment-success screen is always there for a quick manual reprint when needed.

The Kitchen Order Ticket

The printed ticket leads with the custom KITCHEN ORDER header, the order reference, tracking number, table and waiter, the dine-in tag, and each item with its quantity and highlighted notes — exactly what the chef needs.