Enable Order Cancellation per POS

In the POS settings under Connected Devices, tick Order Cancellation to allow back-office cancellations, then choose whether Cancel Delivery Orders and Cancel Invoices should default to on when the cancel popup opens.

Cancel an Order From the Back Office

On any POS order — here an invoiced Furniture Shop/0007 — press Cancel Order and the Cancel POS Order popup opens with the count, total, linked delivery orders and invoices, two switches for what to reverse, and a mandatory Reason field. Confirm Cancellation finishes the job.

Cancelled Order With Full Audit Info

After confirmation the workflow ribbon moves to Cancelled and the Extra Info tab stores the Cancel Reason, Cancelled By and Cancel Date. The return picking and credit note are created automatically and reachable from the Pickings and Invoice smart buttons.

Reset to Draft for Re-Processing

Pressed Cancel by mistake? The Reset to Draft button on a cancelled order takes it back to the Draft state ready to be corrected and processed again.

Bulk Cancel From the Orders List

Tick multiple orders in the Orders list and open Actions → Cancel Order to cancel a batch in one go.

The popup then summarises the whole batch — total amount, number of deliveries, number of invoices, and a per-order list (Paid / Posted with each amount) — so the manager confirms with full context.