| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Website (website) |
| Lines of code | 1046 |
| Technical Name |
devjs_helpdesk |
| License | LGPL-3 |
| Versions | 17.0 18.0 |
DevJS Helpdesk
A comprehensive, modern support ticketing system for Odoo 17.
Streamline your customer support with automated assignments, a dedicated portal, and insightful reporting.
Ticket Management
Efficiently track and manage support requests. Categorize tickets by team, priority, and stage.
Customer Portal
Empower your customers with a self-service portal to create and view tickets.
Smart Reporting
Gain actionable insights with built-in Pivot and Graph reports.
Interactive Dashboard
Stay in control with the dedicated Helpdesk Dashboard.
- ✅ My Tickets: Instant access to your open and high-priority tasks.
- ✅ Performance Tracking: Monitor your closed tickets and average resolution time.
- ✅ Team Overview: See workload distribution across all helpdesk teams.
Powerful Ticket Management
Everything you need to resolve issues fast.
- ⚙️ Detailed Form: Capture all necessary information including tags, priority, and description.
- ⏱️ Resolution Time: Automatically calculated duration tracking.
- 👥 Team Assignment: Automated or manual routing.
Insightful Reporting
Make data-driven decisions.
Analyze support performance with intuitive graphs and pivot tables. Group by team, stage, or priority to find bottlenecks.
Team Management
Ticket Overview
Developed by DevJS - Your Odoo Experts
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