| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Contacts (contacts) • Calendar (calendar) • Discuss (mail) |
| Lines of code | 709 |
| Technical Name |
efcx |
| License | OPL-1 |
| Website | https://www.expertflow.com |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Contacts (contacts) • Calendar (calendar) • Discuss (mail) |
| Lines of code | 709 |
| Technical Name |
efcx |
| License | OPL-1 |
| Website | https://www.expertflow.com |
Cloud Contact Center
For a full description of business features, please visit our documentation at https://docs.expertflow.com/odoo-efcx/1.0.0/.
Allow agents to handle Voice, Chat, and Email interactions directly from within the Odoo interface. This integration supports AI-powered guidance, real-time transcription and translation, unified multichannel interaction history, a WebRTC-based web phone, activity wrap-ups, and expert hand-offs to Microsoft Teams. With a streamlined workflow and full customer context at hand, your team can deliver faster, more personalized, and more efficient customer service.
Key Features
AI-Agent Assistance
Real-time contextual AI support with suggested actions, knowledge base access, transcription, translation, and both manual and automated wrap-up codes.
Start Conversation | Account Popup & Agent States
Enable instant screen pops with full customer history inside Odoo CRM. Agents auto-sync their status across voice and digital channels, eliminating the need to switch between applications.
Call Controls
Embedded CTI toolbar adapts to live call states, allowing agents to accept, hold, resume, end calls, transfer, and conference, all within Odoo Interface.
Multichannel & Chat Switching
An agent can handle multiple conversations across various channels (voice, video, WhatsApp, SMS, Facebook Messenger, Viber, Telegram) with a unified interaction history, including recordings and transcriptions. The Odoo CRM updates automatically to match the active conversation for efficient workflow management.
Expert Transfer & Embedded Web phone
Agents consult or transfer calls to non-contact center experts on MS Teams, facilitating smooth handoffs and expert collaboration directly within Odoo CRM.
Detailed Conversation Activity
Log all post-interaction details, including task owner, time, subject, duration, contact/account, direction, status, agent, and priority for reporting, analytics, and follow-up.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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