| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Project (project)
• Discuss (mail) • Employees (hr) |
| Lines of code | 744 |
| Technical Name |
foss_support_ticket |
| License | See License tab |
| Website | http://www.fossinfotech.com |
| Versions | 11.0 14.0 16.0 18.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Project (project)
• Discuss (mail) • Employees (hr) |
| Lines of code | 744 |
| Technical Name |
foss_support_ticket |
| License | See License tab |
| Website | http://www.fossinfotech.com |
| Versions | 11.0 14.0 16.0 18.0 |
Support Ticket System
Support Ticket System keeps a track on the support activities assigned to the employees.
Highlights
End-to-End Task Tracking
Seamlessly manages support tickets from creation to completion with real-time status updates.
Timesheet
Tracks planned vs. actual hours, helping improve time management and support efficiency.
Configure all the master data.
Create your Support Ticket. Fill all fields. Plan the hours required in the 'Effort Required' Field.
Once the task has been started, Click on 'Set TODO'.You can find the state of the task being moved from 'New' to 'In-Progress'.You can update the actuals in the Timsheet.
when the timesheets are updated, The actual time taken to complete the task will updated in the field 'Hours Spent'.
You can put the task on pending, By clicking on the button 'Pending'.
You can complete the task by entering the 'Completed date' and the 'Solution Given'.
Why Choose This Module?
- Streamlines support task tracking from start to finish.
- Keeps all employee-assigned support tickets organized and updated.
- Allows easy monitoring of task status – New, In-Progress, Pending, or Completed.
- Helps manage time effectively with planned vs. actual effort tracking.
- Ensures better service delivery through structured support workflows.
Advantages
- Master data configuration ensures standardized ticket setup.
- Tickets include estimated effort for better workload planning.
- Timesheet integration records actual hours spent on tasks.
- Tasks can be paused using the 'Pending' status for better visibility.
- Final task completion records the solution and completion date.
Benefits
- Increases transparency and accountability in support tasks.
- Helps track and compare estimated vs. actual time for improvements.
- Allows better workload management for support teams.
- Easy to follow task lifecycle improves employee productivity.
- Clear task history and solution records enhance future support quality.
Yes, the app works perfectly well with Odoo Enterprise as well as Odoo Community. Odoo Online (Cloud) does not allow installation of third-party apps and hence this app cannot be installed on Odoo Online.
You can contact us to request a customization in the app or you can write to us at sales@fossinfotech.com
Yes, You will get 4 hours Of Free Support, You can write your queries to support@fossinfotech.com
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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