| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 1021 |
| Technical Name |
gb_nps_csat_survey_engine |
| License | OPL-1 |
| Website | https://gencbaris.com/odoo_plugins/ |
| Versions | 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 1021 |
| Technical Name |
gb_nps_csat_survey_engine |
| License | OPL-1 |
| Website | https://gencbaris.com/odoo_plugins/ |
| Versions | 18.0 19.0 |
NPS / CSAT Survey Engine
Send NPS and CSAT surveys after orders or tickets, score responses, trend results and trigger follow-ups
A focused customer-feedback loop for Odoo. Define an NPS or CSAT campaign tied to a trigger model (sale order, invoice, ticket) with a domain; the campaign computes its live NPS or average CSAT, response rate and promoter / passive / detractor split. Customers answer through a login-free tokenised URL, the scoring engine classifies and rolls the result up to a daily trend, and follow-up rules ensure detractors never slip through. All native — emails go through your own outgoing mail server.
Key Features
NPS & CSAT Campaigns
Set survey type, question, thank-you text, email template and a trigger model with a domain. Each campaign shows live NPS / average CSAT, response rate and the promoter/passive/detractor split.
Tokenised Invitations
Every survey is a tokenised invitation tied to a customer and source record — sent on demand, in bulk via a wizard, or automatically when a record hits a state, with an anti-spam cool-down.
Public Response Page
Customers answer through a no-login tokenised URL; the controller validates the score range, records the answer and comment, timestamps it and thanks them.
Scoring Engine
NPS buckets 0–6 detractor / 7–8 passive / 9–10 promoter and computes %promoters − %detractors; CSAT averages 1–5 into a satisfaction percentage.
Daily Trend Snapshots
Results roll up to a daily trend with a delta vs the prior day, so you can chart whether satisfaction is climbing or slipping.
Follow-Up Automation
Configurable rules fire on a low score — create an activity for the salesperson, log a note or flag the response for review — so detractors are always chased.
Focused, Not Bloated
A purpose-built NPS/CSAT loop — campaign, invite, public answer, score, trend, follow-up — without an Enterprise-leaning survey suite.
Your Mail, Your Data
Surveys send through your own outgoing server and responses stay in Odoo — no third-party feedback platform.
Screenshots
Campaigns
Followup Rules
Responses
Send Survey
Trends
Why Choose This Module
Set survey type, question, thank-you text, email template and a trigger model with a domain. Each campaign shows live NPS / average CSAT, response rate and the promoter/passive/detractor split.
Specifications
- Compatible: Odoo 18.0 / 19.0
- License: LGPL-3
- Languages: 35+
- Author: Baris Genc
- Dependencies: base, mail
- Support: odoo@gencbaris.com
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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