| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
| Lines of code | 82 |
| Technical Name |
helpdesk_team_optional_company |
| License | OPL-1 |
Helpdesk Team Optional Company
Share helpdesk teams across companies by making the team company optional.
Developed by 2BIT Digital GmbH — your Swiss Odoo partner for payroll, accounting, eCommerce, manufacturing and custom business solutions.
Overview
Helpdesk teams can support tickets from multiple companies without duplicating team setup.
The module keeps helpdesk team company assignment optional and extends ticket team selection accordingly.
Business Impact
Why You Need This Module
Duplicate helpdesk teams per company
Tickets blocked from using a shared support team
Which Problems It Solves
- Harder multi-company service organization
Key Benefits For HR Teams
- Shared support team setup
- Cleaner multi-company ticket routing
- Less duplicated configuration
How It Works
- Open or create a helpdesk team and leave the company empty when it should be shared.
- Create tickets in different companies and select the shared team.
- Security rules allow the shared team to be used across company boundaries.
Screenshots
Share helpdesk teams across companies
A helpdesk team can be configured without a fixed company so it can serve several companies.
Select shared teams on tickets
Tickets can use the shared helpdesk team even when the ticket belongs to another company.
Installation
- Mount this module as an Odoo custom addon.
- Update the apps list in Odoo.
- Install the module from the Apps menu.
Dependencies
- Odoo modules:
helpdesk - Python dependencies: none
Need Swiss Odoo Experts?
Whether it's payroll, accounting, or custom development — 2BIT Digital GmbH helps Swiss companies get the most out of Odoo.
Have questions or need customization? Just reach out — we’re happy to help.
Contact 2BIT Digital GmbHOdoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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