Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
Community Apps Dependencies | Show |
Lines of code | 1681 |
Technical Name |
muk_helpdesk_search |
License | See License tab |
Website | http://www.mukit.at |
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
Community Apps Dependencies | Show |
Lines of code | 1681 |
Technical Name |
muk_helpdesk_search |
License | See License tab |
Website | http://www.mukit.at |
MuK Helpdesk Search
Adds a full text search for helpdesk tickets

MuK IT GmbH - www.mukit.at

Overview
A global search configuration for helpdesk tickets is added. A corresponding GIN index is created for the description in helpdesk tickets which is then used for the full text search.
Full Text Search
The search in the description field uses the full text search to find corresponding tickets.

Configuration
The global search configuration can be customised to the respective requirements if necessary.

Help and Support
Feel free to contact us, if you need any help with your Odoo
integration or additional features.
You will get 30 days of
support in case of any issues (except data recovery, migration or
training).
Our Services

Odoo
Development

Odoo
Integration

Odoo
Infrastructure

Odoo
Training

Odoo
Support
MuK Helpdesk Search
A global search configuration for helpdesk tickets is added. A corresponding GIN index is created for the description in helpdesk tickets which is then used for the full text search.
Installation
To install this module, you need to:
Download the module and add it to your Odoo addons folder. Afterward, log on to your Odoo server and go to the Apps menu. Trigger the debug mode and update the list by clicking on the "Update Apps List" link. Now install the module by clicking on the install button.
Upgrade
To upgrade this module, you need to:
Download the module and add it to your Odoo addons folder. Restart the server and log on to your Odoo server. Select the Apps menu and upgrade the module by clicking on the upgrade button.
Configuration
No additional configuration is needed to use this module.
Usage
Start a new search by clicking on the icon in the systray or using the shortcut ALT + F. Now just enter a search query in the input field.
Credits
Contributors
- Mathias Markl <mathias.markl@mukit.at>
Author & Maintainer
This module is maintained by the MuK IT GmbH.
MuK IT is an Austrian company specialized in customizing and extending Odoo. We develop custom solutions for your individual needs to help you focus on your strength and expertise to grow your business.
If you want to get in touch please contact us via mail (sale@mukit.at) or visit our website (https://mukit.at).
MuK Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from MuK IT GmbH. The above permissions are granted for a single database per purchased license. Furthermore, with a valid license it is permitted to use the software on other databases as long as the usage is limited to a testing or development environment. You may develop modules based on the Software or that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the MuK Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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