| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Discuss (mail) • Calendar (calendar) • Contacts (contacts) • Employees (hr) • To-Do (project_todo) • Project (project) |
| Community Apps Dependencies | Show |
| Lines of code | 1675 |
| Technical Name |
nf_echat_integration |
| License | OPL-1 |
| Versions | 17.0 18.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Discuss (mail) • Calendar (calendar) • Contacts (contacts) • Employees (hr) • To-Do (project_todo) • Project (project) |
| Community Apps Dependencies | Show |
| Lines of code | 1675 |
| Technical Name |
nf_echat_integration |
| License | OPL-1 |
| Versions | 17.0 18.0 |
E-Chat Integration (Viber, Telegram, WhatsApp)
E-Chat is a platform for integrating Viber, Telegram, and WhatsApp into Odoo. It provides centralized management of all connected channels and quick setup via API tokens and webhooks.
Key Features
- Automatic lead creation upon the first message
- Communication history saved in CRM or Discuss
- Support for incoming/outgoing messages, file attachments, and automatic assignment of conversations
- Display of name, photo, and channel tags for each contact
Module Functionality
CRM Lead
- Auto-create a lead for each new inquiry
- Messaging, file sharing, switching between messengers, manager reassignment
- Red indicator for new messages and prioritization of new leads
- Channel tags displayed in the lead card
Discuss
- All conversations gathered in a single channel
- New messages appear in the chatter with a contact icon at the bottom
Distribution
- Last-agent handling or round-robin distribution
- Manual reassignment of responsible user in the lead card
For implementation and support, contact the Netframe team
Configuration
1. Connect a Number in E-Chat
- Create an account in E-Chat
- Add numbers for Viber, Telegram, and WhatsApp with API integration
- Check the connection status under the Integrations menu
2. Configuration in Odoo
Go to CRM → Configuration → Social Media and create a connection for each messenger. Fill in the following fields:
- Name
- Social Media Type
- Company
- Store incoming messages in (CRM Lead or Discuss)
- Sales Team
- Echat Access Token
- Connect Number
3. Webhooks
- In the created connection, click Connect Channel and copy the Callback URL
- Paste it into the E-Chat dashboard → Webhooks for both incoming and sent messages
Testing
Send a message from a connected messenger and check its delivery in Odoo → CRM Lead or Discuss. The module ensures centralized communication, automated lead creation, and efficient distribution.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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