| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Invoicing (account)
• Discuss (mail) |
| Lines of code | 1213 |
| Technical Name |
nordic_ai_sales_management |
| License | LGPL-3 |
| Website | https://nordicerp.com |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Invoicing (account)
• Discuss (mail) |
| Lines of code | 1213 |
| Technical Name |
nordic_ai_sales_management |
| License | LGPL-3 |
| Website | https://nordicerp.com |
AI-Powered Omni-Channel
Business Assistant for Odoo
Not just a chatbot. A full AI operations platform â modular, ERP-native, and built for WhatsApp, Telegram, CRM, Sales, and Support â all inside your Odoo instance.
Your Business Runs Itself â Finally
NordicERP's AI Omni-Channel Assistant is a modular AI platform embedded directly inside Odoo. It connects your sales, CRM, helpdesk, and operations to intelligent AI agents across WhatsApp, Telegram, and web â routing conversations, qualifying leads, creating orders, and resolving tickets without human intervention.
AI-First Architecture
Every module is built around AI skill routing â letting the assistant understand intent, classify context, and trigger the right Odoo workflow automatically.
Odoo-Native Integration
No middleware. No third-party glue. Every lead, order, ticket, and conversation is created and tracked natively inside your Odoo database in real time.
Omni-Channel by Design
WhatsApp, Telegram, web chat, email â all handled by a single AI assistant that maintains context, memory, and business logic across every channel.
Everything Your Sales Team Needs â Automated
Eight powerful AI modules, each specialised for a different business function, all working together inside Odoo.
WhatsApp AI Bot
Automates incoming WhatsApp conversations â qualifies leads, answers FAQs, processes orders, and escalates to humans seamlessly via the WhatsApp Business API.
Telegram AI Bot
Handles Telegram-based customer interactions with full CRM syncing, order tracking, and intelligent conversation routing using the Telegram Bot API.
AI Sales Assistant
Drafts proposals, scores prospects, suggests upsells, and helps reps close faster â powered by ChatGPT, Gemini, or local Ollama models.
CRM Automation
Auto-creates and updates CRM leads from every conversation. AI classifies intent, assigns pipeline stages, and routes to the right salesperson without manual input.
Lead Generation
Captures inbound inquiries from any channel, enriches them with AI-extracted data, and pushes qualified leads directly into Odoo CRM â zero manual entry.
Ticket Automation
Classifies support requests, auto-creates Odoo Helpdesk tickets, assigns priority levels, and sends real-time status updates back to the customer via their channel.
Local AI via Ollama
Run fully self-hosted AI with zero data leaving your infrastructure. Ollama support means enterprise-grade privacy, no API costs, and full model control on-premise.
Multi-Agent Routing
AI Skill Routing dispatches tasks to specialised agents â sales, support, logistics â based on detected intent, ensuring every message lands with the right workflow.
Intent-Driven Automation That Actually Works
Every customer message goes through NordicERP's AI intent engine. It doesn't just match keywords â it understands context, extracts entities (product names, order IDs, urgency), and routes automatically to the right Odoo module and workflow.
Sell, Support & Serve on WhatsApp â Automatically
WhatsApp has a 98% message open rate. NordicERP connects your Odoo directly to WhatsApp Business API â turning every chat into a sales or support opportunity, resolved by AI in seconds.
Conversational Sales
Customers browse your product catalogue, select items, get pricing, and confirm orders â all inside a WhatsApp chat. No website needed. Full Odoo Sales integration.
Order Tracking & Updates
Customers ask "Where is my order?" and the AI instantly queries Odoo's delivery module and replies with real-time tracking â zero human involvement required.
Lead Qualification
AI engages new inquiries, asks qualifying questions, scores the lead, and creates a CRM opportunity in Odoo with full conversation history attached â automatically.
Automated Follow-Ups
Trigger WhatsApp follow-up sequences based on Odoo CRM stage changes â quotation sent, invoice overdue, order pending â all personalized and context-aware.
Support Ticket Creation
Customer reports an issue on WhatsApp â AI captures the problem, creates an Odoo Helpdesk ticket, assigns priority, and confirms receipt â end to end in under 10 seconds.
Human Handoff
When the AI detects frustration, complex requests, or explicit ask for human support, it gracefully hands over to your team in Odoo Discuss â with full context intact.
Telegram: Your Fastest Business Channel
The NordicERP Telegram Bot turns messages into Odoo actions instantly. Customers and teams interact with your ERP through Telegram â getting quotes, checking stock, opening tickets, and tracking orders â all via AI.
- â Real-time order status and stock queries
- â Instant quotation creation from conversation
- â Internal team alerts and notifications via Telegram
- â Support ticket creation and live status tracking
- â Lead capture and CRM pipeline sync
AI-Driven CRM & Lead Management
Every conversation is a potential lead. NordicERP ensures none of them slip through â AI captures, scores, qualifies, and manages your entire CRM pipeline automatically.
From First Message to Confirmed Order â All AI-Handled
Here's exactly how a sales interaction flows through NordicERP's AI platform from channel to Odoo â in under 30 seconds.
Your AI, Your Choice
NordicERP gives you full control over which AI engine powers your business â cloud, hybrid, or 100% self-hosted. Switch providers without changing a single workflow.
OpenAI / ChatGPT
Industry-leading conversational AI with exceptional reasoning. Best for complex sales conversations, proposal drafting, and nuanced CRM interactions.
Google Gemini
Google's multimodal powerhouse. Excellent for document analysis, image-based product queries, and multilingual customer support across all channels.
Ollama Local AI
100% self-hosted AI on your own servers. Zero data leaves your infrastructure. No API costs, full model control, and enterprise-grade privacy compliance built in.
Meta AI
Meta's open-weight Llama models deliver strong conversational performance for sales automation, multilingual support, and cost-efficient deployment at scale.
Anthropic Claude
Safety-focused AI with excellent instruction following. Ideal for thoughtful sales dialogue, policy-aware responses, and complex customer support workflows.
DeepSeek
High-performance models with strong reasoning at competitive cost. Great for high-volume automation, quote generation, and operational sales workflows.
All providers can be configured per-channel, per-module, or per-workflow. Switch between them at any time from the Odoo AI Settings panel.
See It In Action
Every feature is fully integrated inside Odoo. No new interface to learn â your team works where they already are.
Up & Running in 3 Simple Steps
No complex integrations. No custom development. Install the module, connect your channels, and your AI business assistant is live.
Install the Module
Install from Odoo Apps Store. Works with Odoo 16, 17, and 18. No dependency conflicts â pure module install, ready in minutes.
Connect Your Channels
Add your WhatsApp Business API key, Telegram Bot token, and AI provider (OpenAI, Gemini, or Ollama) from the Settings panel â guided step by step.
Go Live â Automate
Your AI assistant is live. It starts handling messages, creating CRM leads, qualifying conversations, and routing workflows â fully autonomously, 24/7.
What Changes When You Deploy NordicERP AI
Module Specifications
External Services Disclosure
This module connects to third-party services only when you configure them in Odoo Settings. No external AI or messaging provider is used by default.
Ready to Transform Your
Odoo Into an AI Business?
Join businesses already using NordicERP's AI platform to automate their sales, support, and CRM â 24/7, across WhatsApp, Telegram, and beyond.
© 2026 NordicERP · Built for Odoo · AI-Powered Business Automation · OPL-1 License
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