| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Employees (hr) • Helpdesk (helpdesk) |
| Lines of code | 332 |
| Technical Name |
odoo_helpdesk_customer_report |
| License | OPL-1 |
| Website | https://deglia.xyz |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Employees (hr) • Helpdesk (helpdesk) |
| Lines of code | 332 |
| Technical Name |
odoo_helpdesk_customer_report |
| License | OPL-1 |
| Website | https://deglia.xyz |
Helpdesk Team Report
PDF reports per support team with ticket details grouped by department and requester
Generate Monthly PDF Reports for Each Support Team
Select a support team and a date range to instantly generate a structured PDF report with a full summary and ticket detail.
Ideal for operations and IT managers who need a periodic overview of helpdesk activity per team, department, and requester.
Per-Team PDF
Generate one PDF per support team â Odoo, Systems, Design, and more.
Summary + Detail
Each report includes KPI summaries by stage, priority, category, department, requester, and assignee â plus a full ticket listing.
Easy Wizard
Access from Helpdesk â Reports. Select team and date range, click Generate PDF.
Grouped by Department
Ticket detail is organized by department and requester for easy reading.
Ticket Timeline
Shows creation date and last update date for every ticket in the period.
Odoo 18 Ready
Built and tested on Odoo 18 SH (Enterprise). No external dependencies.
Screenshots
Report Wizard
PDF Summary â KPIs by Stage, Priority and Department
PDF Detail â Tickets Grouped by Department and Requester
Report Menu in Helpdesk â Reports
Support & Contact
Developed by Deglia - Specialists in Odoo implementations and process engineering.
Email: administracion@deglia.xyz
Scan to contact via WhatsApp
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Please log in to comment on this module