| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Website (website) |
| Lines of code | 1726 |
| Technical Name |
odooly_helpdesk_management |
| License | OPL-1 |
| Website | https://odooly.com/ |
| Versions | 17.0 18.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Website (website) |
| Lines of code | 1726 |
| Technical Name |
odooly_helpdesk_management |
| License | OPL-1 |
| Website | https://odooly.com/ |
| Versions | 17.0 18.0 |
Odoo 18 Helpdesk
Odooly Helpdesk Management System
A complete website, portal, email, SLA, and reporting helpdesk solution for Odoo 18 Community and Enterprise.
Website Form
Customer Portal
Email Notifications
Secure Access
Website Ticket Intake
Public and logged-in customers submit tickets with category, priority, team, contact data, description, and attachments.
Secure Customer Portal
Portal users can view and reply only to their own tickets. Internal notes, SLA internals, and private fields stay hidden.
Reports and SLA Tracking
Analyze ticket count by stage, team, user, priority, and category with average resolution time and missed SLA views.
Included Features
- Public website route for secure ticket creation
- Customer portal ticket list and detail pages
- Portal customer replies with chatter tracking
- Ticket stages: New, In Progress, Waiting Customer, Solved, Cancelled
- Ticket number sequence and customer confirmation page
- Confirmation, assignment, reply, and stage-change emails
- Role-based access for users, managers, portal, and public visitors
- Backend kanban, list, form, search, graph, and pivot views
- File upload validation for type and 10 MB max size
- Clean Odoo 18 module structure and upgrade-safe inheritance
Installation
- Copy the module into your Odoo 18 custom addons path.
- Install required apps: Helpdesk, Website, Website Helpdesk, Portal, and Mail.
- Update the apps list and install Odooly Helpdesk Management System.
- Assign users to Helpdesk User or Helpdesk Manager groups.
- Configure helpdesk teams, categories, SLA policies, and email outgoing server.
Professional support desk for Odoo 18
Built by Odooly. Price: USD 20.00.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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