| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Website (website) |
| Lines of code | 1779 |
| Technical Name |
odooly_helpdesk_management |
| License | OPL-1 |
| Website | https://odooly.com/ |
| Versions | 17.0 18.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Website (website) |
| Lines of code | 1779 |
| Technical Name |
odooly_helpdesk_management |
| License | OPL-1 |
| Website | https://odooly.com/ |
| Versions | 17.0 18.0 |
🎉 Odooly Helpdesk Management
Resolve customer issues faster with SLA tracking, team routing and self-service portal
Odoo 18 | OPL-1 | $15Key Features
Team Routing
Auto-assign tickets to the right team based on category and priority
SLA Tracking
Define SLA policies per ticket type; auto-escalate on breach
Ticket Types & Tags
Organize tickets with customizable types, tags and categories
Customer Portal
Customers submit and track their own tickets via self-service portal
Analytics Dashboard
Resolution time, open tickets and SLA compliance at a glance
Ticket Reports
Exportable ticket reports for service review meetings
How It Works
1
Customer submits ticket via portal or email
2
Auto-routed to correct team with SLA clock started
3
Agent resolves — customer gets email notification
4
Manager reviews team KPIs in analytics dashboard
Questions? Chat directly with us
Chat on MessengerOdoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Please log in to comment on this module