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  1. APPS
  2. WhatsApp
  3. WhatsApp Helpdesk Tickets v 18.0
  4. Sales Conditions FAQ

WhatsApp Helpdesk Tickets

by Roshan https://github.com/roshank8s/
Odoo

$ 30.01

v 18.0 Third Party
This module requires Odoo Enterprise Edition.
Apps purchases are linked to your Odoo account, please sign in or sign up first.
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Helpdesk (helpdesk)
• Discuss (mail)
Community Apps Dependencies Show
Open WhatsApp Connector
Lines of code 16534
Technical Name open_whatsapp_connector_helpdesk
LicenseOPL-1
Websitehttps://github.com/roshank8s/
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Helpdesk (helpdesk)
• Discuss (mail)
Community Apps Dependencies Show
Open WhatsApp Connector
Lines of code 16534
Technical Name open_whatsapp_connector_helpdesk
LicenseOPL-1
Websitehttps://github.com/roshank8s/
  • Description
  • License
PART OF OPEN WHATSAPP CONNECTOR · FREE ADD-ON

Turn every WhatsApp chat into a Helpdesk ticket — and reply right back over WhatsApp

A two-way bridge that wires your WhatsApp conversations straight into Odoo Helpdesk. Inbound messages open and feed a ticket, agent replies fly back to the customer's phone, and one click jumps between the two — no copy-paste, no second tool.

✓  Inbound chat → ticket ✓  Agent reply → WhatsApp ✓  One-click smart buttons ✓  Loop-safe relay ✓  Requires Odoo Enterprise (Helpdesk)
Without it
×A customer messages on WhatsApp, but the support team works out of Helpdesk and never sees it.
×Agents copy-paste messages between WhatsApp and the ticket, losing context and time.
×Replies typed in the ticket never reach the customer's phone — conversations stall.
×No paper trail: the ticket and the WhatsApp thread live in two disconnected places.
With this add-on
✓An inbound rule turns a WhatsApp message into a Helpdesk ticket automatically, linked both ways.
✓Every inbound message lands in the ticket chatter as an internal note — full history, in context.
✓A public reply on the ticket is sent straight back to the customer over the same WhatsApp thread.
✓Smart buttons hop between the Discuss conversation and the ticket in a single click.
WHAT YOU GET

One WhatsApp thread, one ticket, both in sync

🏷

Inbound chat creates a ticket

When an inbound rule targets Helpdesk Ticket, a new ticket is created from the WhatsApp message and stamped on both sides — the channel and the ticket each remember the other.

💬

Inbound relayed to the chatter

Each customer message is posted into the linked ticket's chatter as an internal note, prefixed with the sender, so agents read the whole conversation without leaving Helpdesk.

📱

Agent reply sent over WhatsApp

A public reply on the ticket (a normal Send message) is automatically pushed back to the customer through the same WhatsApp conversation they started.

✅

Smart button on the ticket

A WhatsApp Conversation stat button appears on the ticket form whenever a chat is linked, opening the originating Discuss conversation in one click.

🔗

Smart button on the conversation

From the WhatsApp Discuss channel, a matching smart button jumps straight to the linked Helpdesk ticket — the bridge works in both directions.

🔄

Loop-safe two-way relay

A skip_helpdesk_relay guard flag is set on every relayed message, so posts never bounce back and forth between the ticket and the channel in an endless loop.

🛡

Fire-and-forget, never blocks

Relay runs as a safe side effect: if WhatsApp delivery or the ticket lookup ever fails, the error is logged and the original post still succeeds — no broken tickets, no lost replies.

👤

Authorship preserved

Relayed messages carry the right author — customer inbound notes are attributed to the contact, and agent replies keep the responding user as author on the WhatsApp side.

🛠

Zero configuration

Auto-installs the moment both apps are present and binds itself with a stable integer back-link — no new menus, no setup wizard, nothing to switch on.

SETUP

Live in three steps

1

Install the core app

Add Open WhatsApp Connector and connect a WhatsApp account — that gives you the accounts, Discuss inbox and dashboard.

2

This bridge installs itself

With both Open WhatsApp Connector and Helpdesk present, this add-on installs automatically — nothing to configure.

3

Support over WhatsApp

Point an inbound rule at Helpdesk Ticket. From then on, chats become tickets, history flows into the chatter, and ticket replies reach the customer.

PART OF OPEN WHATSAPP CONNECTOR

A free add-on to the Open WhatsApp Connector platform

This add-on installs automatically the moment both Open WhatsApp Connector and Helpdesk are installed — nothing to configure. It builds on the main Open WhatsApp Connector app (sold separately), which provides the WhatsApp connection, accounts, Discuss inbox and dashboard. This bridge requires Odoo Enterprise (the Helpdesk app ships only with Enterprise); on Community there is nothing for it to bind to.

Run support on WhatsApp, manage it in Helpdesk

Install Open WhatsApp Connector and this add-on activates itself with your Helpdesk app — free, nothing to configure.

Get Open WhatsApp Connector on Odoo Apps
Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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