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Customer Reviews & Reputation Manager

by
Odoo

$ 41.12

v 18.0 Third Party
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Invoicing (account)
• Sales (sale_management)
• Website (website)
Lines of code 1824
Technical Name orramind_smart_reviews
LicenseOPL-1
Websitehttps://www.orramind.com
Versions 17.0 18.0 19.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Invoicing (account)
• Sales (sale_management)
• Website (website)
Lines of code 1824
Technical Name orramind_smart_reviews
LicenseOPL-1
Websitehttps://www.orramind.com
Versions 17.0 18.0 19.0

Customer Reviews &
Reputation Manager

Automate your entire review workflow inside Odoo 18. Route happy customers to Google Business or Trustpilot. Capture negative feedback privately before it damages your online reputation.

Odoo 18 Sales Invoicing Website €35 one-time
5-Star Rating Interactive Email Smart Routing Positive vs Negative Google & Trustpilot Platform Support Private Capture Negative Feedback Fully Automated Zero Manual Work
The Problem

Your Reputation Is at Risk Every Day

Without a structured review process, unhappy customers write public one-star reviews while satisfied ones stay silent.

Negative Reviews Go Public

Frustrated customers vent on Google and Trustpilot before your team even knows there was a problem.

Happy Customers Stay Silent

Satisfied buyers rarely leave reviews unprompted. Without a nudge, your public rating stays lower than it should.

Zero Visibility on Issues

Complaints are invisible until they surface publicly. Your team has no chance to resolve them first.
How It Works

Four Steps. Fully Automated.

From sale confirmation to public review or resolved complaint — the module handles everything without manual intervention.

Step 1
Trigger
Order confirmed, invoice validated, or manual button
Step 2
Email Sent
Premium branded email with 5 interactive star buttons
Step 3
Customer Rates
One click on a star — no login or form required
Step 4
Smart Route
High rating → external platform. Low rating → private form
Premium Email

A Review Email Customers Actually Click

Interactive stars, a personalised greeting, and an order summary card. Hovering fills the stars — works in Gmail, Apple Mail, and Outlook.com without JavaScript.

Review Request Email in Gmail Inbox
Email Design

What the Customer Sees

A beautifully designed email with your company branding, a personalised greeting, the order reference and total, and five interactive star buttons.

Personalised first-name greeting
Order reference and total in a branded card
Interactive hover effect on stars (CSS-only, no JS)
SVG trust badges — Private, Quick, Valued
Dark footer with company address
Fully editable from the Settings screen
Your Company Name

How was your experience?

Hi John,
Thank you for choosing Your Company. We'd love to hear how we did — it only takes a second.
Order Reference
SO/2025/00123
Order Total
€ 1,240.00
Tap a star to rate your experience
Poor Fair Good Great Excellent
Private Quick Valued
Your Company Name
123 Business Street · Your City
Smart Routing

One Click. Two Outcomes.

The configurable rating threshold decides automatically where each customer goes. No manual sorting. No missed complaints.

★★★★★

High Rating — Meets Threshold

Customer is redirected to your Google Business Profile, Trustpilot page, or any custom URL. Your public rating grows organically.

External Platform
Smart
Route
★★☆☆☆

Low Rating — Below Threshold

A private branded form captures the issue. The responsible user gets an automatic To-Do activity. The complaint is resolved before it goes public.

Private & Internal
All Features

Everything You Need, Nothing You Don't

A complete, standalone application — not buried inside Sales settings. Dedicated app menu, dedicated Kanban board, dedicated configuration screen.

Interactive Star Rating Email

CSS hover effect on 5 star buttons. Customers see stars fill as they hover — one click sends the rating. Works in Gmail, Apple Mail, Outlook.com.

Smart Positive / Negative Routing

Configurable threshold (1-5 stars) separates promoters from detractors instantly. High ratings go to your external platform, low ratings stay private.

Google Business & Trustpilot

Send satisfied customers directly to your Google Business Profile, Trustpilot page, or any custom review URL. Configure in seconds.

Private Feedback Capture

Negative responses open a branded website form. All complaints are stored internally — your team resolves them before they go public.

Auto-escalation Activities

When a negative review arrives, a To-Do activity is automatically assigned to the responsible user on the source document. Nothing slips through.

Review Request Tracking

Track how many requests were sent and when the last one was dispatched. Smart buttons on Sale Orders and any enabled model. Prevent accidental double-sends.

Feedback Kanban Board

Full Kanban with New → In Progress → Resolved pipeline. Chatter, mail activities, color coding, search filters, and tree view all included.

Three Automation Triggers

Choose when to send: on Sale Order confirmation, on Invoice validation, or manually from any form with one button click. Switch any time.

Editable Email Template

The default premium template is fully customisable from the Configuration screen. Edit subject, HTML body, and sender address — no developer needed.

Standalone App & Menu

A dedicated "Reputation Manager" app in the Odoo home screen. Focused workspace for your team — not mixed in with Sales or Invoicing menus.
Multi-Model Support

Works With Any Odoo Document

Not limited to Sale Orders. Enable the review feature on any form view from Configuration — no Python code needed. The wizard handles everything generically.

Sale Orders
Built-in mixin + smart buttons
Invoices
Auto-trigger on validation
Helpdesk Tickets
Enable from config
Project Tasks
Enable from config
POS Orders
Enable from config
Any Model
Zero code required
Feedback Board

Manage Every Response in One Place

The Feedback Kanban tracks every customer response through a clear pipeline with full chatter, activity reminders, and color-coded urgency.

Feedback Kanban Board grouped by status
Integration

Review Insights Directly on Your Documents

Smart stat buttons on Sale Orders show the feedback count and review request history. Other enabled forms get Send Review Request and View Feedback header buttons.

Sale Order form with Feedback and Review Sent smart buttons
Quick Setup

Up and Running in 2 Minutes

No developer required. Three configuration fields and you are live.

1

Install & Open Settings

Install from Odoo Apps. Open Reputation Manager → Configuration.
2

Configure Routing

Set your rating threshold, paste your Google or Trustpilot URL, and choose your automation trigger.
3

Enable Form Views

Pick form views in the Enabled Form Views tab. Buttons appear instantly — no code, no module upgrade.
Configuration

Simple, Focused Settings Screen

Dedicated configuration page with four tabs — Review Routing, Automation, Email Template, and Enabled Form Views. Clean, minimal, and easy to navigate.

Reputation Manager Configuration page
Private Feedback Form

Resolve Complaints Before They Go Public

When a customer rates below your threshold, a branded form captures their feedback privately. Your team handles it internally.

Private customer feedback form on the website
Technical

Compatibility & Specifications

Odoo Version 18.0
Module Version 18.0.1.0.0
Dependencies base mail sale_management account website
License OPL-1 — Odoo Proprietary License v1
Price €35 — one-time purchase, lifetime updates included
Frontend Bootstrap 5, Font Awesome, custom SCSS
Translations All strings use Odoo translation framework
Support www.orramind.com
Orramind
Building premium Odoo modules that work.
orramind.com contact@orramind.com
© 2025 Orramind. All rights reserved. Licensed under OPL-1.
Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

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