| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Website (website) |
| Lines of code | 5423 |
| Technical Name |
pits_token_management |
| License | OPL-1 |
| Website | https://www.pitsolutions.com |
| Versions | 16.0 17.0 18.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Website (website) |
| Lines of code | 5423 |
| Technical Name |
pits_token_management |
| License | OPL-1 |
| Website | https://www.pitsolutions.com |
| Versions | 16.0 17.0 18.0 |
Who is this Plugin for?
- A self-ticketing system designed to optimize queue management in physical stores by providing real-time queue visibility, efficient staff management, and an enhanced customer experience.
For assistance with installation, please reach out to us at support@webshopextension.com. We're here to help!
Addressed issue
- Long, disorganized queues in physical stores often lead to frustrated customers, overworked staff, and missed business opportunities.
Solution
- Self-ticketing token system : Empower customers to seamlessly select their desired service and instantly receive a personalized, numbered token, streamlining their experience and ensuring an organized, efficient queue management process.
- Transparent Token Display : Provide customers with real-time, clear visibility of their queue position and progress, keeping them informed and reducing uncertainty throughout their waiting experience.
- Comprehensive Backend Token Management : The token management system's backend includes a comprehensive dashboard that provides detailed information about all generated tokens and their current states. It also facilitates service management, token interface configuration, counter creation, and a dashboard, which offers a comprehensive overview of the system's performance.
Features and Benefits
Self-ticketing token system:
Customers choose their service and receive a numbered token.
Clear token display:
Real-time visibility of queue progress keeps customers informed.
Backend Token management:
Monitor and manage wait times and staff workload efficiently.
Eliminate crowded counters:
Queues formed using our token system can improve customer and staff comfort.
Prioritize service:
Handle urgent cases efficiently with designated token priority levels.
Hierarchy level service listing:
Organize different services clearly for easy customer selection.
Reduced waiting times:
Smoother flow and better communication minimize customer downtime.
Enhanced staff productivity:
Focused service delivery leads to better employee performance.
Token history and status management:
Gain valuable insights into customer flow and service patterns.
Working
-
Configuration
- Hierarchy for Services - This field determines how services are displayed within the token interface. If set to True, services are organized and presented hierarchically, allowing for a structured view with categories and subcategories. If set to False, all services are listed on the same page without hierarchical organization.
- Show Token Overview - This setting controls whether the token overview screen is displayed when a token is generated for the selected service. If enabled, the overview screen will appear, providing a summary of the token details before proceeding. If disabled, the token overview will not be shown, and users will proceed directly to the next step without viewing the summary.
- No. of tokens to be displayed per page - User can configure the number of tokens to be displayed in a single page in Queue Counter display.
- Set Priority for Services - With this configuration, the system will call the next token at counters based on the assigned priority levels. Once this setting is applied, tokens with higher priority will be served before those with lower priority, ensuring that urgent or high-priority cases are addressed promptly.
- Inherit Priority from parent service - If this option is checked, any changes made to the priority of a parent service will be automatically applied to its child services, ensuring consistent priority levels throughout the hierarchy.
-
Create Services
: Define and configure service by specifying their details,
setting parent-child relationships, and assigning priority levels as needed.
-
Select a Service
: Choose a service from the provided list.
-
Generate Token
: Clicking on a service generates a corresponding token. Options
include
printing the token, closing, or cancelling it. The display of this screen is
configurable, allowing for automatic print generation to be enabled or disabled.
-
Token Printout
: Obtain a printout of the generated token.
-
Token Listing
: The generated tokens are listed on the counters.
-
Service-Based Token Listing
: Tokens are listed based on the selected services.
-
Call Next Token Button
: The calling of the next token is determined by the priority
assigned to the service. If priorities are set, the system will call the highest-priority token
next. If no priority is applied, the system will use the FIFO (First In, First Out) method to
call the next token in line.
-
No Next Token Note
: If there is no next token, a notification will be displayed.
-
TV Display
: The current token on the counter is showcased on the TV display.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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