$ 173.54
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Employees (hr)
• Helpdesk (helpdesk) • Project (project) • Discuss (mail) • Timesheets (timesheet_grid) |
| Lines of code | 1816 |
| Technical Name |
pragmatic_helpdesk_jira_connector |
| License | OPL-1 |
| Website | http://www.pragtech.co.in |
| Versions | 14.0 16.0 17.0 18.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Employees (hr)
• Helpdesk (helpdesk) • Project (project) • Discuss (mail) • Timesheets (timesheet_grid) |
| Lines of code | 1816 |
| Technical Name |
pragmatic_helpdesk_jira_connector |
| License | OPL-1 |
| Website | http://www.pragtech.co.in |
| Versions | 14.0 16.0 17.0 18.0 |
Helpdesk Jira Connector
Our Pricing includes User Manual, 90 Days Support (Monday-Friday 10am to 7pm IST) and One time Setup
support@pragtech.co.in pragtech
We support for English / French / Spanish at an additional cost
| Supported Odoo versions & platforms | |
| Odoo.sh |  |
| Self Hosted | |
| Enterprise | |
| Community | |
| Odoo Online |  |
Works & tested on standard installations of Odoo with no third party apps
Free support only for odoo installations with no third party apps
Paid support availaible for Odoo installations with third party apps.
Our Service Offerings
Odoo Dedicated Resources
Odoo Success Packs
Odoo Turnkey Projects
To connect with us: support@pragtech.co.in
Helpdesk Jira Connector User Manual
Overview
A help desk is the first point of contact for customers and employees alike.
When employees need someone to troubleshoot a printer, upgrade security on a laptop, or give them access to a new system,
it’s the help desk to the rescue. When customers can’t get into their systems, need help with setup, or encounter a bug,
it’s the help desk that typically gets a call.
Help desk software enables support agents to provide quick and easy answers to help seekers.
The right help desk software makes it simple for agents to organize, prioritize, and resolve requests so nothing falls through the cracks.
Keeping this in mind Pragmatic Techsoft Pvt Ltd has built a module which integrates Odoo and Jira helpdesk to automatically synchronise all
the tickets of Jira into Odoo.
Jira Interface :-
Step 1 : Create a project in Jira by clicking on the create project button.
Step 2 : Enter details for creating projects.
Odoo Interface :-
Step 3 : Sign In to Odoo Admin Account → Go to Settings → Companies Jira Configuration which allows following operations:
For Jira Token Generation follow these steps :
Go to Go to https://confluence.atlassian.com/cloud/api-tokens-938839638.html as shown below.
Enter the Instance URL , Jira Login(Email ID) , Jira Token as shown below.
Once all the details are entered, click on “Test Connection”. If Authentication is successful then below message will come
Step 4 : Import from jira and click on the import project button.
Step 5: For Export tickets to Jira follow shown below screenshots.
Step 6: Users can also import/export the following above mentioned details automatically by using cron as shown below.
Note :
Following are ways to set priority at Jira Account.
1. Go to Jira Account Open Any Jira Project, Then Click on any Issue related to that project.
2. On the Issue click on " Configure ", As screenshot is given below.
3. On the Configure page, There is Priority Option-click on that. It's going to be set for that project. Follow screenshot.
Import Timesheet from Jira:
The time spent on each ticket, along with a description of the work, will be imported from Jira into Odoo.
Step 1: Before importing issues, some configuration is required for Helpdesk Tickets.Enable the boolean field that allows timesheets to be displayed on Helpdesk Tickets.
Step2 : After that simple click on import issue then issue will import along with helpdesk ticket.
Export Timesheet from Odoo:
Before exporting the time spent on tickets from Odoo to Jira, you need to enable certain settings. If you're exporting timesheets directly from Odoo to Jira, this setup is required; otherwise, it's not necessary.
Step 1:
Before exporting the time spent on tickets from Odoo to Jira, you need to enable certain settings. If you're exporting timesheets directly from Odoo to Jira, this setup is required; otherwise, it's not necessary.
Step2 : Click on the Screen Schemes option, then search for your project using the project key.
Step 3: Search for the project using the project key, and open both menus one by one.
Step 4: Click on the project name that appears on the screen.
Step 5: Search for 'Work Log', then add 'Log Work' here. After that, go back.
Step 6: Open the second screen and repeat the steps from Step 4 and Step 5.
Step 7: Then we can export the timesheet from Odoo to Jira.
Pragmatic is a global open source enterprise software development, consulting and products company. Our philosophy is to use Open Source tools and technologies to provide cost effective and green solutions for our customers.
We are a dynamic and fast growing company committed towards creating value for our customers. Located in Pune, India the educational and IT hub of western India, we take pride in delivering rapid, customized open source enterprise applications following agile and lean software methods. Whether you are developing an application from scratch, working on an existing application or porting your application to a new platform or framework, we can meet your business needs.
If you need any help or want more additional features, you may contact us through:
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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How the Odoo-Jira connector works
Hello, my name is Francisco Toro, the Technology Director of my company, and I'm looking to acquire an integration between Odoo Helpdesk and Jira with its Service Desk module. Ideally, the integration would receive issues created in Jira and automatically create and update them in the Odoo Helpdesk module. Any updates we make to the issue in Odoo would be automatically reflected in the Jira issue. Does your connector work this way?
We have Odoo 18.0:
All applications
Studio
odoo.sh / local
API / Multi-tenant
Please let me know if we can purchase your connector without any problems.
Additionally, we would like to know if the installation and operation manuals for the connector are included with the purchase.
Regards
Francisco Toro
CTO
Re: How the Odoo-Jira connector works
Hi Francisco,
Thank you for choosing Pragmatic
We have shared this query to the technical team and kindly find the response for the same.
Our connector provides bidirectional synchronization between Odoo Helpdesk and Jira Service Desk. Updates made in Jira are automatically reflected in Odoo, and new Jira tickets created in Odoo can be exported to Jira manually.
If you would like the export from Odoo to Jira to run automatically using cron jobs, this will require some customization. Once configured, the cron-based workflow will ensure seamless synchronization of ticket updates in both directions for active Jira users.
Currently, cron jobs are available for importing tickets, while exporting tickets would require additional customization at an extra cost.
Also regarding the installation and operational manual, once you purchase the module you can please contact us at support@pragtech.co.in and our technical team will assist you with the one time free set up and installation. They will also be glad to answer all your queries and share the user manual for future reference.
Thanks and Regards
Pragmatic.