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  1. APPS
  2. Point of Sale
  3. SP POS Refund Restriction v 18.0
  4. Sales Conditions FAQ

SP POS Refund Restriction

by Softprime Consulting Pvt Ltd https://softprimeconsulting.com/
Odoo

$ 10.03

v 18.0 Third Party
Apps purchases are linked to your Odoo account, please sign in or sign up first.
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Employees (hr)
• Inventory (stock)
• Point of Sale (point_of_sale)
• Discuss (mail)
• Invoicing (account)
Lines of code 474
Technical Name sp_pos_refund_restriction
LicenseOPL-1
Websitehttps://softprimeconsulting.com/
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Employees (hr)
• Inventory (stock)
• Point of Sale (point_of_sale)
• Discuss (mail)
• Invoicing (account)
Lines of code 474
Technical Name sp_pos_refund_restriction
LicenseOPL-1
Websitehttps://softprimeconsulting.com/
  • Description
  • License
Softprime Consulting

POS Refund Restriction

Secure & Controlled POS Refunds with Role-based Access and Rule Validation.

Request Demo Visit Website Watch Demo

✨ Key Features

Refund Access Control

Allow refunds only to authorized POS users.

Manager Approval

Restrict refund action until a manager validates.

Refund Reason Mandatory

Refund action requires a reason for accountability.

Order-Level Validation

Prevents refund unless original order data matches.

User Role Based Rules

Different rules for cashier, supervisor, and manager.

POS Config Level Control

Enable or disable refund restriction per POS session.

⭐ Smart Refund Logic (Damage / Scrap / Size Issue Handling)

Odoo’s default POS **treats every refund the same way**. No matter the reason—damage, customer mistake, size issue, or product defect—Odoo increases inventory for every returned item.

🚫 Limitations in Odoo Default

  • Refund always increases stock, even for broken or unsellable items
  • No option to classify refunds as *damage* or *scrap*
  • Leads to inaccurate inventory and misleading stock availability
  • No proper tracking of product loss or quality issues

✅ How Our Module Improves This
  • Damage Product → Creates a Scrap Entry and does NOT increase stock
  • Size Issue / Exchange / Other valid reasons → Behaves like Odoo default and increases stock
  • Accurate inventory reporting even with high return volume
  • Transparent & traceable refund categories for audits
✨ Final Outcome: You maintain clean, correct, and reliable inventory with full control over return reasons.
✨ Result: You get proper inventory accuracy, correct scrap management, and full control over refund types.

⏳ Refund Days Restriction

Implement a powerful safeguard that limits refunds based on the number of days after purchase. This prevents misuse, fraud, and unauthorized returns on very old orders.

📌 Odoo Default Behavior

  • No built‑in restriction on refund date
  • Old orders (even months old) can be refunded anytime
  • Increases risk of system misuse and incorrect stock adjustments

✅ What Our Module Adds
  • Set a specific number of Refund Days per employee
  • Refund allowed only if order date is within the allowed window
  • Refunds on older orders are automatically blocked
  • Enhanced security, accountability, and inventory accuracy
✨ Benefit: Protect your POS from fraudulent or unintended refunds by enforcing a clean, rule‑based timeframe.
✨ Benefit: Prevents unauthorized or incorrect refunds on old POS orders.

📌 Installation

  1. Place the module inside your Odoo addons folder.
  2. Update the app list from Apps menu.
  3. Search and install POS Refund Restriction.
  4. Open POS → Settings to configure access rules.

🔎 Detailed Step-by-Step Flow

A clean visual walkthrough of the complete POS Refund Process

Step 1 — Grant Refund Access & Set Refund Days

Go to Employees → Settings and configure Refund Days allowed for the employee.

Employee Refund Days
Step 2 — Enable Login with Employees in POS

Open POS Config and activate Login with Employees. Assign employee rights (Basic / Advanced).

POS Config Login with Employees
Step 3 — Open POS → Actions → Refund

Inside POS session click Actions then select Refund to begin the return workflow.

POS Actions Refund
Step 4 — Select Order & Enter Refund Quantity

Choose the POS order to refund, enter the quantity to be returned and click Refund.

POS Refund Qty
Step 5 — PIN, Refund Type & Reason

Enter PIN, select Refund Type (Damaged / Not Damaged), and provide Refund Reason.

Refund Verification
Step 6 — Refund Result (Inventory Update)

Not Damaged: Inventory increases normally.
Damaged: System creates Scrap Entry (no stock increase).

Refund Result
Step 7 — Damaged Product Refund

For damaged products, select "Defected/Damaged". After confirming, inventory will NOT increase and Scrap Entry will be created automatically. .

Refunded Orders
Step 8 — View Refunded Orders

All refunded orders appear under Point of Sale → Orders → Refunded Orders.

Refunded Orders
Step 9 — Scrap Orders in Inventory

For damaged refunds, scrap entries are auto‑generated in Inventory → Operations → Scrap.

Scrap Orders

🚀 Our Odoo Services

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Need Help or Guided Setup?

Our Odoo Experts can assist with implementation, customization, and integration.

Contact Us Watch Demo

© 2025 Softprime Consulting Pvt. Ltd. | Empowering Odoo Success

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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