| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 1100 |
| Technical Name |
tawk_discuss_integration |
| License | LGPL-3 |
| Website | https://rishvi.co.uk/ |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 1100 |
| Technical Name |
tawk_discuss_integration |
| License | LGPL-3 |
| Website | https://rishvi.co.uk/ |
RISHVI LTD
Official Odoo & Linnworks Integration Experts
Tawk Discuss Integration
Import tawk.to chats into Odoo Discuss as threaded personal conversations
The Tawk Discuss Integration allows you to import tawk.to chats directly into Odoo Discuss, enabling better collaboration, tracking, and follow-ups.
Customer conversations often happen across multiple platforms, making it difficult to track and manage communication effectively. The Tawk Discuss Integration bridges this gap by bringing all your tawk.to live chat conversations into Odoo Discuss, ensuring everything is available in one centralized place.
It forwards Tawk.to leads directly to Odoo Discuss and provides a URL that links back to the Tawk.to conversation. This ensures you never miss any lead notifications, and all interactions remain easily traceable within Odoo Discuss.
Tawk.to Integration Settings
Easily configure Tawk.to connection by setting up API Key, Property ID, Channel Name, and Webhook Secret, enabling seamless real-time communication and integration within the system.
Tawk.to Chat Data Storage
Capture and store Tawk.to chat details including sender name, message timestamp, message content, and visitor ID, enabling better tracking, analysis, and customer interaction history.
Tawk.to Webhook Logs Tracking
View detailed webhook logs in Tawk Discuss, capturing events such as chat start and chat end along with timestamps, chat IDs, and thread details for complete interaction tracking.
Tawk Lead Notifications in Odoo Discuss
Create instant Tawk lead notifications directly in the Odoo Discuss module, with a redirect URL to the related Tawk conversation. This ensures every new Tawk chat is visible in Odoo Discuss, so you never miss a lead and can track and follow up efficiently.
Visitor Message Insights from Tawk.to
View messages received from visitors along with additional insights such as pages visited during the session, helping you understand user behavior and engagement more effectively.
Watch the Communication Integration Demo
Explore how the Tawk Discuss Integration works in real-time by seamlessly connecting tawk.to with Odoo Discuss for efficient communication management. The demo showcases how chats are automatically imported, converted into threaded discussions, and organized within Odoo for easy access.
It highlights the complete workflow including chat synchronization from tawk.to, creation of discussion threads, and internal collaboration within Odoo. This provides a clear understanding of how the integration simplifies communication processes while ensuring clarity, continuity, and better team coordination.
Ready to Transform Your Communication Workflow?
Connect your Odoo system with tawk.to using the Tawk Discuss Integration and centralize your customer conversations. This integration helps you eliminate platform switching, reduce communication gaps, and keep all interactions organized within Odoo.
Take control of your communication flow with seamless chat synchronization, structured discussion threads, and efficient collaboration across teams. Improve response times and enhance customer engagement with better visibility and context.
Empower your business with a reliable, easy-to-use solution that ensures clarity, consistency, and efficiency in all your customer communications.
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