| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• CRM (crm) • Calendar (calendar) • Contacts (contacts) |
| Community Apps Dependencies | Show |
| Lines of code | 9082 |
| Technical Name |
us_instagram_messenger |
| License | OPL-1 |
| Website | https://unitsoft.com.ua/ |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• CRM (crm) • Calendar (calendar) • Contacts (contacts) |
| Community Apps Dependencies | Show |
| Lines of code | 9082 |
| Technical Name |
us_instagram_messenger |
| License | OPL-1 |
| Website | https://unitsoft.com.ua/ |
Instagram Messenger powered by UnitSoft
Odoo 18 — Instagram messaging, contact data, chatter, leads
Features
1Instagram messaging from Odoo
Send and receive Instagram Direct messages right inside Odoo
2Customer contact details
Customers can share a phone number, email in the chat. The data is stored in Odoo contacts.
3Lead creation
Automatic lead creation and email linking to leads
4Chatter messages
Write from the Odoo document chatter (leads, opportunities, orders). Messages from the chatter are sent to Instagram, and customer replies are automatically synced back to the document's message history.
Documentation
Meta Developers (Facebook) setup
Create app and add products
- If you have already Facebook business account. Open developers.facebook.com and create an app (type: Business).
- Click on "Create App" then follow the instructions (Instruction)
- Go to the dashboard and App customization and requirements, then click on Instagram messaging.
- 1. Add the necessary permissions for messaging
- 2. Add instagram account. You must have access as a developer
Generate access token
- Generate a Access Token with required scopes for Instagram messaging.
- Copy the token — you will paste it into Odoo in the messenger configuration.
Choose subscriptions
- In Webhooks, subscribe your app to the instagram object.
- Select the messages field (and other fields if your flow requires them).
- If your setup uses a Facebook Page routing, also subscribe to the page object's messaging events (if applicable).
Installation
- Install the
us_instagram_messengermodule on Odoo
Configuration
In Odoo
- Open
Messengers >> Messengersand create/select your Instagram integration. - Set a Token. You have already configured it above
- Set a Verify Token — any secure string
- You can select default bot language
Create webhook (Callback URL + Verify Token)
- Set the Callback URL to your Odoo endpoint:
https://YOUR-ODOO-DOMAIN/instagram/webhook - Paste your VERIFY_TOKEN you used in Odoo.
- Click Verify/Save to complete the challenge. Then subscribe the required Instagram account/Page to your app.
Usage
Operators menu
- In the Operators menu, you can see who is an operator and how many channels each operator is assigned to.
Supported data (Currently)
- Sending messages works like in Whatsapp (Odoo enforces a 24-hour sending window).
- Chatter works like in other messengers.
- Not all file types are supported:
Supported
- Forwarding a post (only the first image is saved; videos may not be saved properly)
- Photos/videos from the phone
- Voice messages
- Stickers
Not supported
- Reels
- Photo and video galleries
- Location pin (not supported in the meta dashboard either)
- One-to-one story photos (not supported in the meta dashboard)
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Please log in to comment on this module