| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• VoIP (voip) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) |
| Lines of code | 3730 |
| Technical Name |
voip_twilio |
| License | OPL-1 |
| Website | http://solumstudio.nl/ |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• VoIP (voip) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) |
| Lines of code | 3730 |
| Technical Name |
voip_twilio |
| License | OPL-1 |
| Website | http://solumstudio.nl/ |
VOIP Twilio
Integration
Advanced Twilio VoIP: Smart Call Queues & AI-Powered Analytics
Elevate your customer support with a fully integrated Odoo VoIP system. This module transforms standard call handling into an intelligent contact center. Your team can manage dynamic call queues, handle conference routing, automatically provision SIP credentials, and log full call histories directly into the Odoo chatter.
With built-in OpenAI Integration voicemails and call recordings are automatically transcribed and summarized, providing your agents with instant context and effortless post-call management.
Key features
Role Functionality
One module, two distinct experiences based on permissions.
System Administration
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●Global SIP Provisioning
Instantly generate and sync Twilio credentials for the entire team.
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●Advanced Call Analytics
Access OpenAI-generated transcripts, summaries, and full recording logs.
Agent Dashboard
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●Flexible Call Routing
Easily toggle Online/Offline status or forward calls to a personal mobile device.
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●Seamless Call Handling
Answer queued calls, join conferences, and view caller details directly in Odoo.
Role-based views automatically toggle via Odoo Permission Groups
Who is it for?
Designed for businesses with customer facing teams sales, support, and dispatch—who need a powerful, professional, and fully integrated way to manage communications.
Support & Sales Agents
Team members who need to handle dynamic queues, transfer calls, and view caller details without leaving Odoo.
Call Center Managers
Leaders looking to easily provision SIP accounts, monitor live queues, and leverage AI for call transcripts and summaries.
Business Owners
Executives who want a high-fidelity communication system that logs every interaction directly to the CRM Chatter.
Quick Answers to Common Questions
01 How secure is the automated SIP credential generation?
We use Python’s `secrets` module to generate cryptographically strong, 16-character passwords for every SIP account. This is significantly more secure than standard randomizers. The system also performs real-time collision checks against your existing Twilio registry, ensuring every agent has a unique, secure identity before provisioning.
02 Do agents need physical desk phones to answer calls?
Not at all! Agents can receive calls directly through their browser via a WebRTC client, or they can easily toggle the "Forward to Phone" setting in their dashboard. This allows active queue calls to seamlessly route directly to their personal mobile devices, keeping your team connected anywhere.
03 How are call recordings and AI transcriptions stored?
Call recordings are securely fetched from Twilio via API and attached directly to the customer's Contact record in Odoo. If OpenAI integration is enabled, the system automatically transcribes the audio using the Whisper model and generates a concise summary, logging everything neatly in the Chatter for authorized users to review.
04 What happens if all agents are offline or busy?
The module includes smart fallback routing linked to your business calendar. You can configure custom voice spiels based on your opening hours. If no agents are available or the business is closed, the system can automatically route callers to a designated voicemail, record the message, and log it in Odoo for your team to follow up on later.
Get in touch
Got questions, feedback, or need support with the module or an earlier version or higher version? We’re here to help you make the most of Chatwoot Integration
Send us an emailOdoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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