| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
WhatsApp Messaging (whatsapp)
• Discuss (mail) |
| Lines of code | 25 |
| Technical Name |
whatsapp_channel_name |
| License | LGPL-3 |
| Website | https://acelero.ai |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
WhatsApp Messaging (whatsapp)
• Discuss (mail) |
| Lines of code | 25 |
| Technical Name |
whatsapp_channel_name |
| License | LGPL-3 |
| Website | https://acelero.ai |
WhatsApp Contact Names
See who you're talking to - not just phone numbers
The Problem
Odoo's WhatsApp integration shows channels by phone number only.
With dozens of conversations, finding the right customer becomes a guessing game.
The Solution
Before
34620769581
420725740655
37253476111
33612345678
420725740655
37253476111
33612345678
After
MarÃa GarcÃa (34620769581)
Josef Cipra (420725740655)
Anna Kask (37253476111)
Pierre Dupont (33612345678)
Josef Cipra (420725740655)
Anna Kask (37253476111)
Pierre Dupont (33612345678)
Key Features
- Zero configuration - install and all WhatsApp channels show contact names instantly
- Discuss sidebar - channels display as "Name (phone)" instead of raw numbers
- Search & dropdowns - display_name is updated everywhere across Odoo
- Smart fallback - if no contact is linked, the phone number shows as before
- Live updates - rename a contact and the channel name updates automatically
How It Works
Overrides _compute_display_name() and _channel_basic_info()
on discuss.channel for WhatsApp channel types.
Uses the native whatsapp_partner_id field - no extra data, no external APIs,
no performance impact.
Requirements
Odoo 18 with the WhatsApp module (Enterprise edition).
Install from the Apps menu - no configuration needed.
All existing WhatsApp channels update immediately.
Support
Need help? Contact us at hello@acelero.ai
Visit acelero.ai for more Odoo modules.
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