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  1. APPS
  2. CRM
  3. WhatsApp Webhook CRM Integration v 18.0
  4. Sales Conditions FAQ

WhatsApp Webhook CRM Integration

by Micra Digital https://www.micra.digital/
Odoo

$ 49.99

v 18.0 Third Party
Apps purchases are linked to your Odoo account, please sign in or sign up first.
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • CRM (crm)
• Calendar (calendar)
• Contacts (contacts)
• Discuss (mail)
Lines of code 228
Technical Name whatsapp_lead_hook
LicenseOPL-1
Websitehttps://www.micra.digital/
Versions 17.0 18.0 19.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • CRM (crm)
• Calendar (calendar)
• Contacts (contacts)
• Discuss (mail)
Lines of code 228
Technical Name whatsapp_lead_hook
LicenseOPL-1
Websitehttps://www.micra.digital/
Versions 17.0 18.0 19.0
  • Description
  • License
POS Stripe Refund

Watch Demo:

whatsapp lead hook video demo

Transform your customer engagement with automated WhatsApp integration for Odoo. It focuses on WhatsApp Business API and your Odoo CRM, enabling seamless automatic create lead and contact. Receive messages in real-time with chatter synchronized without lifting any manual intervention.

Why Choose This Module?

Meta Cloud API

Secure integration using Meta WhatsApp Cloud API with webhook verification and token-based authentication.

Contacts Automation

Automatically create or update Odoo Contacts from incoming WhatsApp messages.

CRM Leads

Instantly convert WhatsApp conversations into CRM Leads to help your sales team respond faster.

Chatter Integration

All WhatsApp messages are stored in the chatter for full conversation history and transparency.

Requirements

Meta Developer Account
WhatsApp Business API Access
Valid SSL Certificate for Webhook Endpoint
CRM and Contact Module Installed & Configured

Full Control & Security

We understand that every business process is unique. That’s why we’ve built in flexible configurations.

Configurable Actions: Choose whether to create a Lead, a Contact, or do both when a new number messages you.
Secure Verification: Implements Meta's strict webhook verification tokens to ensure data integrity.
Smart Duplication Check: The system scans existing partners by phone number to prevent duplicate records.

WhatsApp API Setup Process

Step 1: Generate Access Token in Meta

Log in to your Meta Developer account, enable WhatsApp messaging permissions, then navigate to Use Cases → Customize → Connect to WhatsApp API Setup and generate the access token for your Phone Number ID.

Step 2: Configure Credentials in Odoo

Open the WhatsApp Configuration module in Odoo. Enter your Phone Number ID and Access Token in their respective fields and save the configuration.

Step 3: Test the Connection

Click the green Test Connection button to verify the integration between Odoo and your Meta Developer account.

Step 4: Webhook Details Generated

After successful verification, the system automatically generates a Webhook Verify Token and Server Callback URL.

Step 5: Configure Webhook in Meta

Copy the generated Server URL and Verify Token into your Meta Developer account under WhatsApp → Configuration, and paste them into the Callback URL and Verify Token fields.

Step 6: No Contact Before Message

Before receiving any WhatsApp message, no contact record is created in Odoo.

Step 7: No Lead Before Message

Similarly, no CRM lead is created until a WhatsApp message is received.

Step 8: User Sends WhatsApp Message

When a customer sends a message to your WhatsApp Business account, the webhook instantly delivers the message data to Odoo.

Step 9: Lead Automatically Created

Odoo automatically creates a new CRM lead using the sender’s mobile number.

Step 10: Contact Automatically Created

A new contact record is also created simultaneously if the number does not already exist.

Step 11: Message Logged in Chatter

The received message is recorded in the contact and lead chatter, allowing you to track the complete conversation history inside CRM.

Support & Official Website

Email Support

Contact our team for setup and configuration help.

support@micradigital.com

Official Website

Visit Micra Digital for more Odoo solutions and apps.

https://www.micra.digital/

Note: If links are not clickable due to Odoo App Store security policy, please copy and open them manually.

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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