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Zoho Desk Connector | Zoho - Odoo Connector | Two-Way Sync | All in One Zoho - Odoo Connector | Zoho Desk Tickets | Zoho Desk Threads | Zoho Desk Helpdesk | Zoho Desk Attachments

by
Odoo

$ 309.00

v 19.0 Third Party
This module requires Odoo Enterprise Edition.
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Contacts (contacts)
• Discuss (mail)
• Helpdesk (helpdesk)
Community Apps Dependencies
Lines of code 6636
Technical Name bb_zoho_desk_connector
LicenseLGPL-3
Websitehttps://bbtech.ae
Versions 18.0 19.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Contacts (contacts)
• Discuss (mail)
• Helpdesk (helpdesk)
Community Apps Dependencies
Lines of code 6636
Technical Name bb_zoho_desk_connector
LicenseLGPL-3
Websitehttps://bbtech.ae
Versions 18.0 19.0

BBTech Zoho Desk Connector

Seamless two-way synchronization between Zoho Desk and Odoo Helpdesk. Keep support tickets, conversation threads, attachments, and agent assignments in perfect sync. Features stage mapping, reply synchronization, and comprehensive ticket management.

⚠️ Enterprise Edition Required
This connector requires Odoo Enterprise Edition with the Helpdesk module.
BBTech Zoho Desk Connector

Complete Helpdesk Integration Solution

The BBTech Zoho Desk Connector provides enterprise-grade synchronization between Zoho Desk and Odoo Helpdesk. Synchronize support tickets with full conversation threads, attachments, agent assignments, and stage progression. Support teams can work in either platform while maintaining complete visibility.

Zoho Desk Connector Overview

A) Tickets & Issues Sync

Bi-directional synchronization of support tickets:

  • Zoho Tickets ↔ Odoo Tickets: Full ticket sync with all details
  • Subject & Description: Complete ticket content synchronization
  • Priority: Priority level mapping between systems
  • Customer Mapping: Link Zoho contacts to Odoo partners
  • Due Dates: SLA and due date synchronization
  • Custom Fields: Optional custom field mapping

B) Conversation Threads

Full conversation history synchronization:

  • Thread Sync: All conversation threads synced between systems
  • Customer Replies: Customer responses synced in real-time
  • Agent Replies: Agent responses synced bidirectionally
  • Internal Notes: Private notes sync (optional)
  • Timestamps: Proper message timestamps preserved
  • HTML Support: Rich text formatting preserved

C) Attachments & Files

Secure attachment synchronization:

  • File Sync: Attachments synced with tickets
  • Size Limits: Configurable maximum file size (default 10MB)
  • File Types: Support for common document types
  • Secure Download: Secure file transfer between systems
  • Duplicate Prevention: Avoid duplicate attachment creation

D) Agent & Stage Mapping

Comprehensive mapping for accurate ticket handling:

  • Agent Mapping: Map Zoho agents to Odoo users
  • Stage Mapping: Map Zoho statuses to Odoo helpdesk stages
  • Team Mapping: Map departments to helpdesk teams
  • Auto-Assignment: Preserve agent assignments during sync
  • Mapping Wizard: Easy wizard-based mapping interface

E) Reply Sync & Notifications

Real-time reply synchronization:

  • Bidirectional Replies: Replies from either system sync to the other
  • Webhook Triggers: Real-time sync via Zoho webhooks
  • Loop Prevention: Smart loop detection prevents infinite sync
  • Status Updates: Status changes sync in real-time
  • Close/Reopen: Ticket close and reopen actions sync

Frequently Asked Questions

Q: Does this work with Odoo Community Edition?
A: No, this connector requires Odoo Enterprise Edition because it depends on the Helpdesk module which is only available in Enterprise. The module is marked as non-installable on Community Edition.
Q: Can agents work in both systems?
A: Yes, agents can reply to tickets from either Zoho Desk or Odoo Helpdesk. Replies are synchronized in real-time, so customers receive responses regardless of which system the agent uses.
Q: How are ticket stages mapped?
A: You configure stage mappings in the settings. Each Zoho Desk status is mapped to an Odoo Helpdesk stage. When a ticket status changes in either system, it's reflected in the other.
Q: Are attachments included in sync?
A: Yes, attachments on tickets are synchronized. There's a configurable size limit (default 10MB) to prevent large files from causing issues. Files over the limit are logged but skipped.
Q: What OAuth scopes are required?
A: The connector requires Desk.tickets.ALL, Desk.contacts.READ, and Desk.settings.READ scopes at minimum. Additional scopes may be needed for full thread and attachment sync.

Screenshots

Explore the key features and interfaces of the BBTech Zoho Desk Connector:

Settings

Desk connector settings with sync toggles and policies

Department and team configuration

Mappings

Stage mapping - Zoho statuses to Odoo stages

Agent mapping - Zoho agents to Odoo users

Priority mapping - Zoho priority to Odoo priority

Jobs & Conflicts

Desk sync jobs filtered by app

Ticket conflict resolution view

Desk bindings showing all synced records

Professional Support & Services

Support Services

Binary Bridge Technology Services provides comprehensive support for the BBTech Zoho Connector Suite. Our team of Odoo and Zoho integration experts ensures smooth implementation, customization, and ongoing maintenance of your helpdesk synchronization.

Installation & Implementation Support

We offer professional installation services to get your helpdesk integration up and running quickly. Our implementation team will:

  • Install and configure the Desk connector on Enterprise
  • Set up Zoho Desk API access and webhooks
  • Configure stage and agent mappings
  • Perform initial ticket migration
  • Train your support team on the workflow

Customization Services

Need additional features or modifications? Our development team can customize the connector:

  • Custom field mappings
  • SLA and escalation integration
  • Custom notification rules
  • Integration with Odoo projects/tasks
  • Custom reporting dashboards

Ongoing Support & Maintenance

Our support team is available to assist with:

  • Technical issues and bug fixes
  • System updates and Odoo version upgrades
  • Sync troubleshooting
  • User training and best practices guidance
  • Feature enhancements and module updates

Enterprise Security & Compliance

We understand the importance of support data security. Our solutions include:

  • Role-based access control configuration
  • Secure credential management
  • Audit logging for ticket operations
  • Data privacy compliance
  • Multi-team security isolation
Request Installation Support Chat with Expert
Binary Bridge Technology Services Professional Odoo Solutions | Enterprise Security | Expert Support
odoo@bbtech.ae | +971 56 128 6321 | www.bbtech.ae

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