POS Discount Approval

Give your managers control over POS discounts. When a cashier applies a discount that exceeds your configured threshold, the POS displays a Request Approval button. The request flows through Odoo’s native Approvals app and payment is blocked until a designated manager approves it — all without leaving the POS screen.

Configurable Thresholds

Set a maximum discount by amount (e.g. MVR 50) or by percentage (e.g. 5%). Each POS can have its own threshold and its own list of authorised approvers.

Real-time Approval

The POS polls for the approval decision every 10 seconds. As soon as a manager approves in the back office, the cashier sees a success notification and can proceed to payment immediately — no page reload needed.

Payment Enforcement

If the order contains a discount above the threshold and approval has not been granted, the payment screen is blocked with a clear message. No workarounds, no override without a manager.

Step 1 — Enable in POS Settings

Open your POS configuration and enable Discount Approval. Choose a threshold type (Amount or Percentage), enter the limit value, and assign one or more approvers. Settings are locked while a session is active.

Step 2 — Request Approval button appears

When the cashier applies a discount that exceeds the threshold, a Request Approval button appears in the POS control bar. Trying to proceed to payment first shows a clear warning that approval is required.

Step 3 — Cashier enters a reason

Clicking the button opens a reason dialog. The cashier types a brief explanation (e.g. “Returnee customer”) and clicks Apply. The discount request is created and submitted to the approver automatically.

Step 4 — POS waits, manager reviews

The button changes to Approval Pending… while the POS polls silently in the background. Meanwhile the manager opens the Approvals app, inspects the discount lines, amount, and reason on the dedicated Discount Details tab.

Step 5 — Manager approves in back office

The approval request appears in the manager’s Odoo Approvals list under the POS Discounts category (sequence POS-DISC). The Discount Details tab shows every discounted product line with original price, discount percentage, and final price. One click on Approve completes the review.

Step 6 — POS updates in real time

Within seconds the cashier sees a green Approved ✓ button and a success toast. Payment can now proceed normally. If the manager refuses instead, a danger notification appears immediately so the cashier can adjust the order and re-submit.

1. Open Point of Sale → Configuration → Settings and select your POS.
2. Under Discount Approval, enable Require Discount Approval.
3. Choose the Threshold Type:
   • Amount — trigger when the total discount value exceeds a fixed amount.
   • Percentage — trigger when any line discount percentage exceeds a limit.
4. Enter the threshold value and select one or more Discount Approvers.
5. Save. The approval button will appear in the POS as soon as the session is opened.

In the POS

Request Approval button appears when threshold is exceeded.

Button shows live status: Pending / Approved ✓.

Rejection surfaces immediately; cashier can re-submit.

Payment screen blocked until approval is confirmed.

In the Back Office

Native Odoo Approvals workflow (POS-DISC sequence).

Discount Details tab with per-line breakdown and totals.

Per-POS threshold (amount or percentage) and approver list.

Searchable discount request history with state filters.

Version

Built for Odoo 19.0, compatible with both Community and Enterprise editions.

Dependencies

Requires base, mail, approvals and point_of_sale.