| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 894 |
| Technical Name |
customer_inbox |
| License | OPL-1 |
| Website | https://www.gbtactical.ch |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 894 |
| Technical Name |
customer_inbox |
| License | OPL-1 |
| Website | https://www.gbtactical.ch |
Customer Inbox — Central Reply Hub
One central inbox for every incoming customer email reply — no matter which document the customer answered. Never lose a reply in the notification stream again.
The problem
Customers reply to the invoice, the delivery note, the order confirmation… In standard Odoo those replies land in each document's chatter and drown between system notifications. There is no single place to see them — and replies get missed.
The solution
Customer Inbox collects every incoming customer email — across invoices, deliveries, sale orders, leads, POS orders and more — into one central, cross-model queue with a clean triage workflow and a live badge.
Key features
One central queue
All incoming customer mails across every document in a single list — nothing scattered, nothing lost.
Triage workflow
Open / Assigned to me / Done, with an assignee per message. Mark handled so nothing slips through.
Live systray badge
A counter in the top bar updates in real time (via the bus) the moment a new customer mail arrives.
One-click to the document
Jump straight to the original invoice / order / delivery and its chatter to reply in context.
Customer-only
Vendor and internal mail is filtered out — the queue stays focused on real customer replies.
Dedicated access group
A separate security group lets the admin decide exactly who can see the inbox.
How it works
When a customer replies to an Odoo email, Odoo routes the reply onto the original document. Customer Inbox reads exactly these messages and aggregates them, so no mail-server reconfiguration is required, and it works retroactively: existing past customer mails appear immediately after installation.
Install → assign the "Customer Inbox User" group → open the Inbox app. Done.
Screenshots
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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