| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) • Website (website) |
| Lines of code | 2712 |
| Technical Name |
customer_portal_enhanced |
| License | LGPL-3 |
| Website | https://www.soft-magic.com |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) • Website (website) |
| Lines of code | 2712 |
| Technical Name |
customer_portal_enhanced |
| License | LGPL-3 |
| Website | https://www.soft-magic.com |
AI RAG Chatbot
Train your AI on customer documents (PDF, DOCX). Responses are grounded in real data with vector embedding search.
Tenant Isolation
Enterprise security with ir.rule enforcement. Customers only access their own data. No cross-tenant data leakage.
Live Data Query
AI checks order status, invoice details, and custom fields in real-time. No more manual lookups for simple questions.
Multi-Provider AI
Connect to OpenAI GPT-4, Google Gemini Pro, or Cerebras. Switch providers based on your requirements and budget.
Document Management
Secure file sharing with partner isolation. AI indexing for RAG search. Expiry tracking. PDF, DOCX, TXT support.
Ticket Escalation
When AI cannot help, automatically create support tickets with full chat context. Priority levels and attachments included.
24/7 Support
AI never sleeps. Provide instant answers to customer questions any time of day, reducing support workload.
Custom Fields
Query any Odoo field including custom x_ fields. AI understands your specific data structure and business logic.
Chat History
Complete session history with feedback collection. Audit trail of all AI interactions for compliance and improvement.
AI-Powered Customer Experience
Reduce support costs while increasing customer satisfaction with intelligent, secure AI assistance.
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