| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Website (website) • Discuss (mail) |
| Lines of code | 769 |
| Technical Name |
customer_success_sentiment_tracker |
| License | OPL-1 |
| Website | https://www.cybrosys.com |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Website (website) • Discuss (mail) |
| Lines of code | 769 |
| Technical Name |
customer_success_sentiment_tracker |
| License | OPL-1 |
| Website | https://www.cybrosys.com |
Odoo Online
On Premise
Odoo.sh
Customer Success Sentiment Tracker
Empower your support team with AI-driven insights to monitor customer health, detect churn risk in real-time, and proactively manage customer satisfaction.
Privacy & Consent Notice
To provide you with smart sentiment analysis, this module securely processes helpdesk tickets using OpenAI. Since this involves external AI processing, we simply recommend ensuring your company's privacy policy mentions the use of third-party tools to enhance customer support.
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Video Tutorial
Watch our detailed video demonstrations and tutorials on YouTube for hands-on learning.
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Key Highlights
AI Sentiment Scoring
Automatically analyzes every Helpdesk ticket to determine customer mood instantly using OpenAI models.
Customer Health Index
An automated AI-powered 0–100 score based on customer sentiment, ticket volume, and emergency tickets.
Dashboard
A simple, single-screen dashboard to monitor ticket sentiment and at-risk accounts in real-time
Configure AI Settings
Real-Time Ticket Analysis
Customer Health Tracking
Customer Sentiment Analytics Dashboard
Automatic Score Recovery
Our Features
Integrates with OpenAI GPT models for real-time ticket sentiment analysis.
Intelligent 90-day time decay calculation for accurate customer health scoring.
Automatically identifies churn risk and marks accounts requiring management attention.
Latest Releases
19th March, 2026
24th March, 2026
Our Services
Odoo Customization
Odoo Implementation
Odoo Support
Odoo Migration
Odoo integration
Odoo Consultancy
Odoo Licensing
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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