Mobile Repair Dashboard

This dashboard provides a complete overview of repair operations by showing today’s repair summary, the current status of devices in the repair pipeline, and overall business performance. It helps users quickly track repairs, identify delays, and manage workload efficiently from a single screen.

Main Features:

• Real-time tracking of repair status and device progress
• Quick view of daily performance, delays, and technician workload
• Insights into warranty repairs and overall revenue performance.

Advanced Dashboard

Mobile Repair Portal

From My Account → Repairing, users can view all their mobile repair orders and open any order to see its detailed information in form view.

Main Features:

• View complete list of personal repair orders
• Access detailed repair information from a single screen

Go to My Account and click on the Repairing menu to view your mobile repair details.

From here, you can see the list of all your repair orders.

You can also open any repair order to view its detailed form view.

Repair Order Workflow

This flow explains the complete mobile repair process, from appointment booking to device delivery. Website-booked appointments can be converted into repair orders, or repairs can be created directly from Repair → All Repairs. The system applies validations (like IMEI length), auto-assigns technicians if enabled, and guides users through diagnosis, parts replacement, service costing, repair execution, quality checks, and final delivery. Customers can also track repair progress via a tracking URL or QR code, while all device activities are logged automatically.

Main Features:

• End-to-end repair workflow with validation, automation, and smart buttons
• Real-time repair tracking via URL/QR code and checklist-based quality control
• Automatic device registry and detailed device log management

You can view all website-booked appointments with their basic details here and generate a repair order by clicking the “Create Repair Order” button.

You can also go to Repair → All Repairs to create a mobile repair order, and from there you can view the complete list of mobile repairs.

If IMEI Validation is enabled from Configuration → Settings, the system will display a validation error when the IMEI number is less than 15 digits.

If Auto-Assign Technician is enabled in Configuration → Settings, the technician will be automatically assigned when the appointment is confirmed.

After identifying the issue, add the detected fault in the Diagnosis tab and fill in all the required details.

After diagnosis, add the working and non-working parts. Remove the faulty part (e.g., the old speaker) and add the new replaced part in the Parts tab.

From here, you can add repair notes using the Repair Notes tab.

In the Service tab, select the Service Required product to auto-calculate the estimated duration and cost, then click Start Repair to begin the repair.

From here, you can see that the repair has moved to the Under Repair state. Click the Quality Check button to proceed. Users can track their mobile repair status by clicking the Tracking URL or scanning the QR code from the Tracking tab.

When you click the URL, it opens in a new browser tab where you can view the repair tracking page along with basic repair details.

From here, you can see the Quality Check status highlighted in red. Click the Mark Ready button, and once the Quality Check is completed, all checklist items will automatically appear in the Checklist tab.

If the checklist is not completed, a warning message will be displayed asking you to complete the checklist before proceeding.

Click the Deliver Device button to complete the repair.

You can see that all smart buttons in the repair form are linked to the mobile device, allowing easy navigation between related records.

Click the Receive Device button—once the device is received, a record is automatically created in the Device Registry.

From here, you can also view the complete list of Device Logs.

Warranty Workflow

When a mobile repair order is delivered, the system automatically creates a warranty and links it to the repair order via a smart button. From the warranty menu, you can view the complete list of created warranties and their details. If the device comes back for repair under warranty, a warranty claim can be raised from the Claim tab or directly from the Claim menu, and it will be automatically linked to the warranty.

Main Features:

• Automatic warranty creation on repair delivery
• Smart button linking between repair orders, warranties, and claims
• Easy warranty and claim tracking from dedicated menus

When a mobile repair order is delivered, the warranty is automatically created and linked to the repair order through a smart button.

From here, you can view the complete list of warranties, showing how many warranties have been created along with their details.

After the warranty is created, you can raise a warranty claim for future repairs. Claims can be added from the Claim tab (auto-linked via the smart button) or created directly from the Claim menu.

Reports

From this section, you can access all repair-related reports and documents. Use the Reporting menu to analyze repair orders and technician commissions, and the Mobile Repair → Action → Print option to view or print various repair documents. You can also directly access repair orders, device intake receipts, repair estimates, and completion certificates from here.

Main Features:

• Repair analysis and technician commission reporting.
• One-click access to print all repair documents.
• Centralized view of repair orders and related reports

From here, you can go to the Reporting menu and click on Repair Analysis to analyze repair orders.

From here, you can view the Technician Commission report.

In Mobile Repair → Action (*), go to Print to view and print all repair-related reports one by one.

You can view the Repair Orders directly from here.

You can view the Device Intake Receipt from here.

You can view the Repair Estimate Report from here.

You can view the Repair Completion Certificate from here.

Configuration

This configuration section lets you manage the entire mobile repair setup from one place. You can control workflows, approvals, checklists, validation rules, warranties, communication settings, and technician assignments, ensuring a smooth and standardized repair process. From here, you can also manage master data such as mobile brands, service types, fault codes, and checklist templates, and view checklist templates in detailed form view.

Main Features:

• Centralized configuration for the complete mobile repair workflow
• Manage master data (brands, service types, fault codes, checklists) easily
• Automation and validation for consistent and efficient repair operations

From here, you can access the all configuration menu.

This configuration screen allows you to control the complete mobile repair workflow from one place, including job creation, approvals, checklists, validation, warranty, communication, and technician assignment. You can enable automation like auto-creating job cards, sending SMS/emails, assigning technicians, and calculating commissions. It also helps standardize repairs by enforcing intake/checkout checklists, IMEI validation, warranty rules, and appointment defaults for smooth operations.

From here, you can view and manage the list of mobile brands.

From here, you can view and manage the list of mobile Service types.

From here, you can view and manage the list of mobile Fault code.

From here, you can view and manage the list of checklist templates.

From here, you can view the checklist template in form view.