3CX Odoo Connector | 3CX CRM Integration | Caller ID Screen Popup | Click to Call | Call Journaling | Contact & Lead Auto-Create | VoIP PBX Telephony
by echoBitz IT Solutions Pvt. Ltd. https://www.echobitzit.com$ 149.65
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Contacts (contacts) • Discuss (mail) • Calendar (calendar) |
| Lines of code | 1004 |
| Technical Name |
eb_3cx_integration |
| License | OPL-1 |
| Website | https://www.echobitzit.com |
| Versions | 17.0 18.0 19.0 |
Odoo 3CX Integration
Connect Odoo with your 3CX Phone System for seamless communication. Automatically log calls, schedule follow-ups for missed calls, and instantly open Odoo contact records on incoming calls.
Key Features
Everything required to align your 3CX communications with your Odoo CRM.
Every inbound and outbound 3CX call is automatically logged in the Odoo chatter for the relevant contact. Key details such as call direction, duration, and agent extension are captured instantly.
When you receive a call, 3CX Web Client matches the caller ID with your Odoo database. Click the (CRM) link to open the contact's record immediately in Odoo and get the full context before answering.
Never lose a lead. Missed calls automatically trigger a scheduled "Planned Activity" in Odoo, reminding the assigned agent to follow up with the contact.
Calls from unknown numbers can automatically generate a new Contact or Lead record in Odoo, saving your team from manual data entry.
Generate the integration template directly from Odoo and import it into the 3CX Admin Console in seconds. Map extensions directly to your Odoo users.
Seamless 3CX & Odoo Integration
Built to centralize your communication flow. Connect your VoIP system directly with your CRM to improve sales efficiency, reduce manual entry, and keep accurate records of all customer interactions.
Watch It in Action
See Odoo 3CX Integration in action. The clip shows the actual Odoo environment and 3CX workflows - no mockups, no fakes.
Odoo 3CX Integration Workflow
See how inbound calls are instantly recognized and automatically logged within the Odoo chatter to keep your team aligned.
Feature Deep Dive
Explore the step-by-step visual workflow and technical specifications.
3CX Integration Process
Review the complete workflow for configuring, using, and managing your 3CX Phone System integration within Odoo.
Easily configure the 3CX CRM Connection in Odoo by generating an API Key, setting the Odoo Base URL, choosing the Record Type (Contacts or Leads), and mapping 3CX extensions to Odoo users.
Enable the CRM Integration within the 3CX Web Client settings by selecting "Open Contact URL using Server Side CRM Integration" to automatically open Odoo contact records.
Import the generated custom Odoo CRM integration XML template (eb_3cx_odoo.xml) directly into the 3CX Admin Console with a single click.
Configure the Odoo API Key and URL in the 3CX Admin Console and easily verify connectivity using the built-in "TEST" button.
During active calls, the 3CX Web Client automatically identifies contacts from Odoo and displays a clickable "(CRM)" link to instantly open their record in Odoo.
Odoo automatically logs every 3CX call in the contact's Chatter, capturing crucial metadata such as Call Direction, Duration, Agent Extension, and Start Time.
Never lose a lead. When a call is missed, the module logs it and simultaneously schedules a "Planned Activity" assigned to the responsible Odoo user for quick follow-up.
Version 19.0.1.0.0
Stable Odoo 19 release of the 3CX Integration module. Integrates seamless 3CX server connectivity, automatic call logging, missed call activity scheduling, and click-to-open CRM functionality directly from 3CX.
Key Enhancements
- Automatic real-time call logging in the Odoo chatter.
- Automatic scheduled activities created for missed calls.
- Clickable CRM links directly inside the 3CX Web Client.
- Option to automatically create unknown callers as Contacts or Leads.
- User extension mapping for accurate call attribution.
Release History
Connect Odoo and 3CX Effortlessly,
Directly from the Admin Console
Keep your sales and support teams aligned. Enable automatic call logging and one-click contact access without switching back and forth between applications.
Talk to echoBitz About Your 3CX Integration Strategy
If you need help configuring your 3CX server, mapping extensions, setting up custom call routing, or extending 3CX features into custom Odoo models, our certified engineering team is ready to assist.
Our Services
3CX Integration Setup
We configure your 3CX server, deploy the custom XML template, and ensure seamless connectivity with your Odoo instance.
Odoo Deployment
Deploy custom VoIP modules, configure user mappings, and structure sales and support workflows tailored to your business operations.
Customization
Tailor custom fields, set up automatic call routing rules, connect 3CX to custom models, or design custom call logging logic for your workflow.
Community Apps
Use robust apps and reusable components to expand Odoo faster without rebuilding every feature from zero.
Development Outsourcing
Dedicated Odoo developers for VoIP enhancements, custom field integrations, workflow automation, and long-term system enhancements.
Support & Maintenance
Ongoing support for API updates, CRM synchronizations, and new Odoo releases so your communication system stays reliable.
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Ready to integrate 3CX with Odoo?
Install the 3CX Integration module and start managing your calls, logging interactions, and automating follow-ups directly from within Odoo.
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Contacts (contacts) • Discuss (mail) • Calendar (calendar) |
| Lines of code | 1004 |
| Technical Name |
eb_3cx_integration |
| License | OPL-1 |
| Website | https://www.echobitzit.com |
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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