| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Sales (sale_management) • Invoicing (account) |
| Lines of code | 1162 |
| Technical Name |
eu_consumer_withdrawal_right_manager |
| License | OPL-1 |
| Website | https://gencbaris.com/odoo_plugins/ |
| Versions | 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Sales (sale_management) • Invoicing (account) |
| Lines of code | 1162 |
| Technical Name |
eu_consumer_withdrawal_right_manager |
| License | OPL-1 |
| Website | https://gencbaris.com/odoo_plugins/ |
| Versions | 18.0 19.0 |
EU Consumer Rétractation
Track the EU 14-day consumer right of withdrawal for distance & off-premises sales with deadlines, refund alerts and no-right exceptions (FR/BE/NL)
Consumer Withdrawal-Right (Rétractation) Manager (EU)
Key Features
Consumer Withdrawal (Rétractation) Case
Consumer Withdrawal (Rétractation) Case. Tracks Reference, Company, Consumer, Sales Order, Order Amount. One-click apply computed refund, set no right, register withdrawal, mark refunded, reset.
Withdrawal-Right Exception (no cooling-off)
Withdrawal-Right Exception (no cooling-off). Tracks Exception, Code, Legal Reference, Description.
Standard Withdrawal Information / Model Form
Standard Withdrawal Information / Model Form. Tracks Reference, Case, Consumer, Trader, Standard Information. One-click export.
Withdrawal Statutory Profile (per country)
Withdrawal Statutory Profile (per country). Tracks Profile, Cooling-off Days, No-info Extension Days, Refund Days, Reimburse Standard Delivery.
Consumer Withdrawal-Right (Rétractation) Manager (EU)
Consumer Withdrawal-Right (Rétractation) Manager (EU)
Mishandled EU withdrawal rights lead
Mishandled EU withdrawal rights lead to penalties and forced refunds.
This module tracks the 14-day
This module tracks the 14-day cooling-off period for distance and off-premises consumer sales, computes the withdrawal and refund deadlines, flags no-right exceptions and alerts on late refunds.
Legal basis Directive 2011/83/EU (Consumer
Legal basis Directive 2011/83/EU (Consumer Rights Directive), transposed into: FR — Code de la consommation art.
Use Cases
Screenshots
Withdrawal Cases
Noright Exceptions
Withdrawal Notices
Statutory Profiles
Register Withdrawal
Why Choose This Module
Key features Cooling-off cases — per order, computes the 14-day deadline from the delivery/contract date and the +12-month extension when the withdrawal information was not provided. No-right detection — on-premises sales and seeded statutory exceptions (made-to-measure, sealed hygiene goods, perishable, digital content, fully-performed services) flag the case as having no withdrawal right. Withdrawal registration — capture the withdrawal date (blocked after the deadline) and set the 14-day refund deadline. Refund tracking + alerts — daily cron expires lapsed cooling-off periods and schedules a to-do activity for overdue refunds. Sale-order integration — open/track withdrawal cases from the order.
Specifications
- Compatible: Odoo 18.0 / 19.0
- License: OPL-1
- Languages: 35+
- Author: Baris Genc
- Dependencies: sale_management, mail
- Support: odoo@gencbaris.com
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Please log in to comment on this module