| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Discuss (mail) • Invoicing (account) • Project (project) • Purchase (purchase) • Sales (sale_management) • Calendar (calendar) • Contacts (contacts) |
| Lines of code | 2405 |
| Technical Name |
fv_helpdesk |
| License | LGPL-3 |
| Website | https://falcon-v.com |
FV All In One Helpdesk
A comprehensive helpdesk and support ticket management system for Odoo 19 Community Edition.
Features:
- Helpdesk Teams with leaders and members
- Ticket management with Kanban, List, Calendar, Pivot & Graph views
- Configurable stages per team
- Categories and subcategories
- SLA policies with deadline tracking
- Email notifications on ticket events
- Ticket merge wizard
- Mass update wizard
- Auto-close inactive tickets
- Auto follow-up reminders
- Customer feedback/rating system
- Ticket PDF reports
- Partner smart button for tickets
- Dashboard with filters and grouping
- CRM Lead integration
- Sale Order integration
- Purchase Order integration
- Invoice integration
- Project Task integration
- Timesheet tracking
- Stage change history
- Sticky notes per ticket
- Customer portal for tickets
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