| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Helpdesk (helpdesk) |
| Lines of code | 229 |
| Technical Name |
helpdesk_ai_analysis |
| License | LGPL-3 |
| Website | https://agf.vc |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Helpdesk (helpdesk) |
| Lines of code | 229 |
| Technical Name |
helpdesk_ai_analysis |
| License | LGPL-3 |
| Website | https://agf.vc |
Helpdesk AI Analysis
AI-powered ticket analysis for Helpdesk with configurable prompt
Add AI-powered analysis capabilities to Odoo Helpdesk tickets with full customization.
Features
- On-Demand AI Analysis: Add an "Analyze Ticket" button to the helpdesk ticket form.
- Configurable System Prompt: Administrators can customize the AI analysis format and focus.
- Context-Aware: Gathers ticket subject, description, and last 5 messages for comprehensive analysis.
- Markdown Support: AI responses are formatted with markdown for better readability.
- Chatter Integration: Results are posted as internal notes in the ticket chatter.
Use Cases
- SOC/Security Teams: Standardized threat analysis and triage.
- IT Support: Automated ticket categorization and resolution suggestions.
- Customer Service: Quick issue summary and recommended actions.
- Quality Control: Consistent ticket evaluation framework.
Configuration
- Go to Helpdesk > Configuration > AI Analysis Configuration.
- Find the "AI Ticket Analysis" section.
- Configure your custom System Prompt (defines AI output format).
- Ensure you configure the Gemini API Key in Company Settings.
Usage
- Open any helpdesk ticket.
- Click the "Analyze Ticket" button in the header.
- AI analyzes the ticket based on your configured prompt.
- Response appears as an internal note in the chatter.
About
Maintained by AGF Vector GmbH.
License: LGPL-3
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