Helpdesk Community
Helpdesk & support ticketing for Odoo Community Edition.
Manage tickets, teams and customer portals — no Enterprise license required.
Key features
Ticket management
Create, assign, prioritize and resolve tickets with full chatter history and automatic ticket numbering.
Kanban pipeline
Drag tickets across stages: New → In Progress → Resolved → Closed. Customizable to your workflow.
Teams & assignment
Group agents into teams. Assignment policies: manual, round-robin, least-loaded, or random.
Categories & priorities
Classify tickets by type or product. Set priority levels for fast triage and filtering.
Customer portal
Portal users can submit, view and track their own tickets without an internal agent login.
Email notifications
Automatic email alerts on assignment, stage changes, and ticket resolution using Odoo mail templates.
Search & filters
Filter and group tickets by stage, team, priority, assignee, category, or creation date.
Access control
Three roles: User, Team Leader, Manager. Portal access for customers. Enforced by record rules.
Why Helpdesk Community?
Licensed under LGPL-3. No hidden costs, no paid tiers, no feature gates. Fork, modify, redistribute freely.
Designed for Odoo Community Edition. Runs on Odoo.sh, on-premise, or any Docker setup without an Enterprise subscription.
Runs on Odoo 14.0 through 19.0 with standard upgrade paths. No manual SQL migrations required.
Screenshots
Kanban view
Ticket form
List view
Teams configuration
Stages configuration
Search and filters
Portal - my tickets
Portal - create ticket
Portal - ticket detail
Frequently asked questions
Yes. Licensed under LGPL-3, the same permissive license as Odoo Community itself. No paywalls, no premium features, no subscription required.
Yes. The module is compatible with both Community and Enterprise editions. No Enterprise modules are required as dependencies.
Install the version matching your Odoo major version. Data migrates automatically through standard Odoo upgrade paths. No manual SQL migrations needed.
Compatibility
Community & Enterprise · No external API keys · Depends on base, mail, portal, web
Installation
Open-source helpdesk and support ticket management for Odoo Community Edition. Licensed under LGPL-3 — free to use, modify and distribute.
Version 19.0.1.0.4 · Built by FoxPink · github.com/FoxPinkHQ
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 719 |
| Technical Name |
helpdesk_community |
| License | LGPL-3 |
| Website | https://github.com/FoxPinkHQ/helpdesk-community |
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