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Helpdesk AI Copilot — Smart Triage, Reply Assistant & Sentiment

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Odoo
v 19.0 Third Party 4
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Helpdesk AI Copilot

Enterprise AI for your Helpdesk — Free

Claude-powered triage, sentiment detection, and reply drafting for Helpdesk Pro — bring your own Anthropic API key, no Enterprise license, no reseller markup.

🎯 Smart Triage

The moment a ticket is created, Claude reads the subject and description and suggests a team, priority, and tags. High-confidence suggestions apply automatically; anything less certain shows as a banner with one-click Accept or Dismiss — the agent stays in control either way.

💛 Sentiment Detection

Every genuine inbound message — email or portal — is scored calm, neutral, frustrated, or angry, shown as a live badge on the ticket. An angry customer automatically bumps the ticket to Urgent priority and notifies the team's managers, so nothing frustrated slips through a busy queue.

✍️ Reply Assistant

One click drafts a professional, empathetic reply from the ticket's own conversation plus similar resolved tickets as reference — a lightweight RAG, no vector database required. The agent always reviews, edits, and sends; the AI never contacts the customer directly.

📊 Usage Analytics

A pivot/graph AI Usage Log breaks down every call by team and type — tokens, cost estimate, and count — plus a per-team AI Accuracy stat button (accepted triage suggestions out of all triage calls made).

Screenshots

Ticket kanban with sentiment badges and priority
Live sentiment badges and priority stars right on the kanban board
Smart Triage banner on a ticket form
Smart Triage: a lower-confidence suggestion shown with Accept/Dismiss and a confidence score
Draft Reply wizard with a real AI-generated draft
Reply Assistant: an editable, genuinely Claude-drafted reply, ready to review and send
AI Usage Log pivot view with real token and cost data
Usage Dashboard: real calls, tokens, and cost estimate by team and call type
Team form showing the AI Accuracy stat button
Per-team AI Accuracy stat button, alongside the AI Enabled and threshold settings
Ticket form fully translated into Arabic, right-to-left
The full interface, including AI Triage and Sentiment, works right-to-left in Arabic

See the Arabic user guide for a full walkthrough in Arabic.

Pricing

This app is free. You bring your own Anthropic API key and pay Anthropic directly — no markup, no subscription to this app itself. For a typical team doing 100 tickets/day (triage + sentiment on each, plus occasional reply drafts) on the default Claude Haiku model, that works out to roughly $3–10/month. See api-setup.md for how to get a key and set a spending limit before you start.

Arabic support

The full interface ships with an Arabic (ar) translation alongside the English source strings — menus, fields, buttons, and the sentiment/triage vocabulary. Demo data installs with a Saudi business context so you can see the whole module working, in either language, from the moment you install.

Requirements

Requires Helpdesk Pro (helpdesk_community_pro) to be installed first, and an Anthropic API key of your own. No Enterprise features, no other paid dependencies.

Support

Questions and bug reports are welcome via the Store Q&A tab or as a GitHub issue. Source, tests, and CI are public: github.com/Zahoor-ishfaq/odoo-helpdesk-pro-ai.

Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Discuss (mail)
Community Apps Dependencies
Lines of code 2759
Technical Name helpdesk_community_pro_ai
LicenseLGPL-3
Websitehttps://github.com/Zahoor-ishfaq/odoo-helpdesk-pro-ai

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