| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Website (website) |
| Lines of code | 2307 |
| Technical Name |
helpdesk_management |
| License | OPL-1 |
| Website | https://www.devaic.com |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Website (website) |
| Lines of code | 2307 |
| Technical Name |
helpdesk_management |
| License | OPL-1 |
| Website | https://www.devaic.com |
🎫 Helpdesk Management
Professional Ticketing System for Odoo 19
Transform your customer support with enterprise-grade features at community pricing
Explore Features🌟 Powerful Features
Complete Ticket Management
Manage tickets from creation to resolution with customizable stages, priorities, and workflows. Full email integration and customer portal access.
Advanced Analytics
Real-time dashboard with interactive charts (Pie, Line, Area, Funnel). Smart filters and comprehensive reporting capabilities.
SLA Management
Define and track service level agreements by priority. Automatic monitoring with visual deadline alerts and compliance metrics.
Team Collaboration
Multi-team support with smart assignment (Random/Balanced). Team-specific stages and workflows for optimal organization.
Professional Exports
Export to CSV, Excel, and PDF with comprehensive data. Excel exports include color-coded priorities and professional formatting.
Smart Organization
Categorize with tags and ticket types. Advanced search, filtering, and Kanban view for visual workflow management.
📸 See It In Action
Ready to Transform Your Support?
Join hundreds of businesses using our helpdesk solution
Get Started Today View DemoOdoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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