| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Inventory (stock) • Invoicing (account) • Live Chat (im_livechat) • Repairs (repair) • Sales (sale_management) • Website (website) • eLearning (website_slides) • Project (project) • Employees (hr) |
| Lines of code | 2549 |
| Technical Name |
helpdesk_support |
| License | OPL-1 |
| Website | https://neuralmedic.de |
| Versions | 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Inventory (stock) • Invoicing (account) • Live Chat (im_livechat) • Repairs (repair) • Sales (sale_management) • Website (website) • eLearning (website_slides) • Project (project) • Employees (hr) |
| Lines of code | 2549 |
| Technical Name |
helpdesk_support |
| License | OPL-1 |
| Website | https://neuralmedic.de |
| Versions | 18.0 19.0 |
All in One Helpdesk
Customer Support & Ticketing â the complete all-in-one helpdesk for Odoo Community
Everything your support team needs
Multi-team pipeline
Customizable Kanban stages per team, tags, types and 4-level priority.
Smart assignment
Assign manually or automatically â round-robin or balanced by open load.
SLA policies
Working-hours deadlines with live Ongoing / Reached / Failed tracking.
Email & website
Per-team email alias, website submission form and a public Help Center.
Customer ratings
Automatic rating requests on closing stages, published satisfaction.
Self-service portal
Customers follow, discuss and close their own tickets from the portal.
See it in action
Multi-team ticket pipeline
A ticket with SLA, timesheets and after-sales actions
Service level agreements
Built-in reporting
Website Help Center & submission form
Everything in one app
One install gives you the complete helpdesk: ticketing, SLAs, ratings, the customer portal, a website submission form & Help Center, plus after-sales â refunds, returns (RMA), repairs, coupons & gift cards â and timesheet billing, forum, eLearning and live chat. One price, no per-module fees, no Enterprise subscription required.
About NeuralMedic
Built and maintained by NeuralMedic GmbH, a German data & AI engineering company. Visit https://neuralmedic.de to learn more.
Questions, bug reports or feature requests? Email info@neuralmedic.de â we are happy to help.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Please log in to comment on this module