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HR Helpdesk for Employee and HR Department

by
Odoo

$ 182.02

v 19.0 Third Party 1
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • CRM (crm)
• Invoicing (account)
• Project (project)
• Sales (sale_management)
• Website (website)
• Calendar (calendar)
• Contacts (contacts)
• Discuss (mail)
• Employees (hr)
Community Apps Dependencies
Lines of code 4351
Technical Name hr_helpdesk
LicenseSee License tab
Websitehttp://www.probuse.com
Versions 12.0 13.0 14.0 15.0 16.0 17.0 18.0 19.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • CRM (crm)
• Invoicing (account)
• Project (project)
• Sales (sale_management)
• Website (website)
• Calendar (calendar)
• Contacts (contacts)
• Discuss (mail)
• Employees (hr)
Community Apps Dependencies
Lines of code 4351
Technical Name hr_helpdesk
LicenseSee License tab
Websitehttp://www.probuse.com
Versions 12.0 13.0 14.0 15.0 16.0 17.0 18.0 19.0

Integrated HR Helpdesk for Employees and HR Department

Internal Helpdesk System for Employees in Odoo

HR Helpdesk with Integrated Ticket Management

This module facilitates the creation of support tickets by internal users (employees) for a wide range of HR-related requests or issues, enabling seamless communication and issue resolution between employees and the HR department within the organization.

Main Features:

  • Ticket Creation in Backend: Employees can create support tickets through the "My Helpdesk" menu in the backend, enabling HR departments to receive and manage employee requests efficiently.
  • Website Integration: The "My Tickets" and "HR Helpdesk" menus are available on the website, allowing employees to open and submit tickets directly from the website's user interface.
  • Ticket Creation on Website: Employees can easily raise tickets by filling out a form available under the "HR Helpdesk" menu on the website, providing a seamless and accessible method for support requests.
  • Ticket Display in Backend: All created tickets are displayed within the "My Helpdesk" menu on the backend, offering a centralized location for employees and managers to track and manage requests.
  • Manager Access to Tickets: Managers can view, manage, and track all support tickets related to employees, ensuring that HR issues are addressed and resolved in a timely manner.
  • Customizable Ticket Stages: HR managers can define and configure ticket stages to manage the progress of HR requests effectively, ensuring that all tickets are processed through predefined workflows.
  • Customizable Ticket Teams: Managers have the ability to configure specific ticket teams responsible for handling different types of requests, optimizing ticket resolution and task allocation.
  • Ticket Types Configuration: HR managers can define ticket types (e.g., Leave Requests, Payroll Issues, Benefits Inquiries) to categorize employee requests, streamlining the support process.
  • Ticket Subjects Configuration: Managers can set up predefined ticket subjects related to various HR functions, ensuring that employees can easily identify and submit tickets related to specific HR topics.
  • HR Helpdesk Manager Role: The HR Helpdesk Manager has full visibility over all tickets, with the ability to review, process, and take action on employee support requests from different departments.
  • Support for Multiple Departments: The app enables HR teams to manage and address tickets from different departments, ensuring a comprehensive approach to employee support.
  • For more details, please see the below screenshots and watch the video.
  • This app is dependent on the Website Helpdesk Support Ticket app. For more details about its features, please check out the https://www.odoo.com/apps/modules/18.0/website_helpdesk_support_ticket/.
  • This app is compatible only with the Odoo community edition.

Menus Available:

  • HR Helpdesk
    • HR Helpdesk (This is for HR Helpdesk Manager)
      • All Tickets
    • My Helpdesk (This is for Employees)
      • My Tickets
    • Configuration (This is for HR Helpdesk Manager)
      • Stages
      • Ticket Types
      • Type Of Subject
      • Teams

Test Case Examples Users for Below Screenshots to Explain:-

  • Employee:-Frankie Lambert
  • Employee:-Gabriel Kelly
  • Employee:-Jenson Fletcher
  • Helpdesk Manager:-Louis Jimenez

Edition Compatibility:


Only for Community

Employee Access to HR Helpdesk and My Tickets on Website


Blank HR Helpdesk Ticket Form for Employees


Website Menu with HR Helpdesk Ticket Submission Form


Employee Ticket Submission Acknowledgment Message


My Tickets Overview Page for Employees on Website


Employee Ticket Form View on Website


Employee Backend Kanban View: My Tickets Section for Logged-In Employee


List View of My Tickets in Employee Backend - Logged-In Employee Perspective


Employee Backend: Ticket Form View for Logged-In User


Employee Backend: Overview in Kanban View for Logged-In User


Employee Backend: Overview in List View for Logged-In User


Employee Backend: Overview in Kanban View for Logged-In User


Employee Backend: Overview in List View for Logged-In User


HR Helpdesk Manager Backend: Tickets Overview in Kanban View for Logged-In HR Manager


HR Helpdesk Manager Backend: Tickets Overview in List View


HR Helpdesk Manager Backend: Ticket Details in Form View


HR Helpdesk Manager: Posting Messages in Backend Chatter for Employees/Internal Users


Stages Configuration by Manager in Backend Settings


Ticket Types Configuration in Backend Settings


Defining Subject Types for Tickets in Backend Configuration


Configuring HR Teams in System Backend


Warning Raised When Customer or Guest Attempts to Create HR Ticket


Warning Raised When Employee Attempts to Create HR Ticket with Invalid Email


Contact / Support
 Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

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  • Odoo Support

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  • Odoo Customization

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  • Odoo Migration

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Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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