Twilio VoIP Softphone
Turn Odoo into a full VoIP phone system with Twilio. Make and receive calls from your browser, click-to-call any number, and log every call to the CRM — automatically.
Request a demoThe problem
Your team lives in Odoo but calls from their phones. Nothing gets logged, managers have no visibility, and switching between a dialer and the CRM wastes time on every single call.
What it does
A native Twilio integration that puts a real VoIP softphone right inside Odoo. Built on Twilio Programmable Voice and the Voice JavaScript SDK (WebRTC) — no desktop app, no SIP phone, no middleman. Every inbound and outbound call is tied to the contact and logged to the CRM on its own.
Key features
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☎
In-browser softphoneA softphone docked in the Odoo top bar. Make and receive calls without leaving Odoo — no desktop app, no hardware phone. |
📱
Click-to-call anywhereDial any phone-number field across Odoo in one click — contacts, leads, opportunities. No copy-paste, no misdials. |
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📞
Inbound calls to every agentIncoming calls ring all connected agents at once; the first to answer takes the call. A real call-center flow inside Odoo. |
✅
Automatic call loggingEvery call is saved with direction, status, duration, recording and agent — no manual note-taking. |
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⭐
Built-in CRM integrationEach call is posted to the contact's chatter and to the source lead or opportunity. View or create an opportunity straight from the softphone. |
🔍
Caller ID matchingInbound numbers are matched to the right contact automatically (E.164), so agents see who is calling before they answer. |
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🎛
Dialer, recents, contacts & recordingsA complete softphone UX: keypad with live contact suggestions, recent calls, contact search, call activities and recording links. |
⚡
Connect in minutes — and securePaste your Twilio credentials in Settings and copy the provided Voice URLs into the Twilio console. Uses API Keys, short-lived Access Tokens and signed-webhook validation. |
See it in action
Up and running in minutes
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1
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Install the module Install from Apps and add the Twilio Python package on the server ( pip install twilio). |
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2
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Paste your Twilio credentials Enter your Account SID, API Key and Caller ID in Settings, then copy the provided Voice URLs into your Twilio console. |
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3
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Start calling Open the softphone in the top bar, click-to-call from any contact, and watch every call log itself to the CRM. |
Built by an Odoo partner who runs the business, not just the software
Need help wiring up Twilio, a tweak or a demo on your data? Talk to us.
Contact support| Availability |
Odoo Online
Odoo.sh
On Premise
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| Odoo Apps Dependencies |
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CRM (crm)
• Discuss (mail) • Calendar (calendar) • Contacts (contacts) |
| Lines of code | 1765 |
| Technical Name |
inveria_twilio |
| License | OPL-1 |
| Website | https://www.inveria.com.ar |
Twilio VoIP Softphone
Prerequisites
Odoo 19
A Twilio account with Programmable Voice and a phone number.
Python package twilio installed on the Odoo server:
pip install twilio
Module dependencies: base, mail, phone_validation, web, crm.
Installation
- Copy the module into your addons path.
- Run pip install twilio on the server.
- Update the apps list and install "Twilio VoIP Softphone" from the Apps menu.
Configuration
- Go to Settings and open the Twilio section.
- Enter your Account SID, API Key SID, API Key Secret, Auth Token, TwiML App SID and outbound Caller ID (E.164).
- Copy the Voice URL and the incoming-call URL shown in Settings into your Twilio TwiML App and phone number configuration in the Twilio console.
- Grant the Twilio user group to the agents who should place and receive calls.
Usage
- Open the softphone from the top bar to dial, or click-to-call from any phone field.
- Inbound calls ring all connected agents; the first to answer takes the call.
- Every call is logged and posted to the contact and the source CRM record.
Support
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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