| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Live Chat (im_livechat) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Website (website) |
| Lines of code | 1739 |
| Technical Name |
livechat_gpt_lead |
| License | OPL-1 |
| Website | https://vntvision.com |
LiveChat GPT Lead Automation
AI live chat for Odoo 19 with CRM lead capture and human handoff
LiveChat GPT Lead Automation adds an OpenAI-powered assistant to Odoo Website Live Chat. The assistant answers visitor questions, qualifies sales intent, requests human support when needed, and creates CRM leads when the required contact information is available.
AI-powered live chat
- Use OpenAI Responses API to reply to website live chat visitors.
- Answer in the visitor's language based on your configured business context.
- Use suggested visitor questions to speed up the first conversation.
- Escalate to a human operator when the assistant is not confident.
CRM lead automation
- Create CRM leads from qualified conversations.
- Require email, phone, both, or no contact field depending on your sales process.
- Avoid duplicate leads by matching email or phone.
- Attach the qualification summary and live chat transcript to the lead.
Reliable production flow
- Visitor messages are processed by an asynchronous AI request queue.
- Retries and cron fallback keep the flow durable during temporary API failures.
- Daily request and token limits help control OpenAI usage.
- Request metadata retention is configurable per live chat channel.
Knowledge base and analytics
- Publish channel-specific knowledge documents to OpenAI file search.
- Show knowledge sources in the assistant reply when enabled.
- Track request volume, latency, tokens, handoffs, created leads, and won leads.
- Use assist-only mode to send private AI reply suggestions to operators.
Requirements
- Odoo 19
- Website Live Chat
- CRM Live Chat
- Python package
requests - OpenAI API key supplied by the customer
For production, configure the API key as the Odoo service environment variable
LIVECHAT_GPT_OPENAI_API_KEY. A global or channel-specific key can also be
configured from Odoo settings when required.
Privacy and external AI processing
When the GPT assistant is enabled, recent live chat messages, the visitor's latest message, assistant instructions, business context, and optionally channel knowledge documents may be sent to OpenAI to generate replies and qualify leads. The module stores operational AI request metadata such as status, retry count, OpenAI response ID, token counts, and sanitized error messages. It does not duplicate the chat transcript in the AI request queue.
Website owners should disclose AI-assisted chat and external AI processing in their website privacy policy. If explicit per-chat consent is required for your business or jurisdiction, enable the module's data consent option on the live chat channel.
Support
Support is available at info@vntvision.com.
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Live Chat (im_livechat) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Website (website) |
| Lines of code | 1739 |
| Technical Name |
livechat_gpt_lead |
| License | OPL-1 |
| Website | https://vntvision.com |
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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