Website visitor chat alert | Live Chat Telegram Alerts | Telegram Notification for Odoo Live Chat | Customer Live Chat Telegram Alerts | Live Chat Telegram Integration | Live Chat Message Alerts on Telegram
by Serynto Technologies https://www.serynto.com$ 22.81
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Live Chat (im_livechat) |
| Lines of code | 203 |
| Technical Name |
livechat_telegram |
| License | OPL-1 |
| Website | https://www.serynto.com |
| Versions | 18.0 19.0 |
Last Updated : 15 june 2026 (v19.0.0.1.0)
Odoo Live Chat Telegram Integration
Instantly route Odoo website live chat messages to your Telegram App. Improve customer support response times with real-time mobile notifications.
Never miss a customer inquiry again! This module seamlessly connects your Odoo Live Chat application with Telegram. Whenever a website visitor initiates a chat or sends a new message, your support team receives an instant alert directly on their mobile devices or desktop Telegram app.
Easily configure a Telegram Bot and route notifications to individual users or dedicated support groups. Drastically reduce your response times and enhance customer satisfaction without constantly monitoring the Odoo backend.
Why Use This Module?
Instant Real-Time Alerts
Receive immediate push notifications on your phone or desktop via Telegram the second a customer sends a message on your Odoo website.
Telegram Group Support
Route incoming chat alerts to a shared Telegram Group. Ensure your entire support, sales, or helpdesk team stays informed and can react quickly.
Easy Bot Configuration
Setup is a breeze. Simply enter your Telegram Bot API token and Chat ID in the Odoo general settings, and the system handles the rest.
Reliable Delivery Engine
Built on a robust cron-based queue system, ensuring that Telegram API calls never slow down your Odoo interface or website performance.
Common Use Cases & Benefits
Common Use Cases
- E-commerce websites needing quick response times for sales inquiries.
- Support teams managing multiple channels who want consolidated alerts in Telegram.
- Small businesses where the owner wants instant updates on customer interactions.
- Helpdesk teams that require immediate notifications for high-priority chats.
Benefits
- Drastically reduced response times to live chats.
- Increased customer satisfaction and conversion rates.
- No need to keep the Odoo backend open all day to monitor chats.
- Mobile-friendly notifications for on-the-go support.
- Free and reliable messaging infrastructure powered by Telegram.
How it works
- Setup a new bot by chatting with BotFather on Telegram.
- Copy the API token provided and set it in Odoo General Settings.
- Copy your chat id from @userinfobot and set it in Odoo.
- Start a chat with your created bot.
- Visitors chatting on your website will now trigger instant Telegram alerts!
Example: New Website Inquiry
Business Requirement
Support agents need immediate alerts when a visitor starts a live chat.
Configuration
Result
The support team gets a Telegram message instantly and can reply via Odoo, providing a lightning-fast response to the customer.
Live Chat Telegram Alerts ensures you never miss a lead and always provide top-tier customer support.
Key Features
Telegram Bot Integration
Instant Push Notifications
Mobile Friendly Support
Group Chat Routing
Easy Setup & Configuration
Automated Background Queue
Escalation workflows
In-app notifications
Version 19.0.0.1.0 | Released on : 15th june, 2026
Support
Get Immediate support for any of your query
You will get support for any doubt, queries, and bug fixing (excluding data recovery) or any type of issue related to this module.
WRITE TO US AT :
sales@serynto.comFor any help and doubt or issue regarding the module, Drop a mail to our technical team.
RAISE A TICKET AT :
https://serynto.com/helpdeskFor support or to request customization, Create A Support Ticket by copying the link and opening it in a new tab.
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Live Chat (im_livechat) |
| Lines of code | 203 |
| Technical Name |
livechat_telegram |
| License | OPL-1 |
| Website | https://www.serynto.com |
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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