Website Live Chat Voice Messages | Audio Recording for Livechat
by Probuse Consulting Service Pvt. Ltd. http://www.probuse.com$ 33.76
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 31 |
| Technical Name |
livechat_voice_message |
| License | See License tab |
| Website | http://www.probuse.com |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 31 |
| Technical Name |
livechat_voice_message |
| License | See License tab |
| Website | http://www.probuse.com |
Website Live Chat Voice Messages | Audio Recording for Livechat
Odoo Livechat Voice Notes | Record Audio Messages in Website Chat
Upgrade your customer support experience with quick, hands-free voice communication
Description:
This module adds voice recording capabilities directly to your Odoo website live chat widget. It introduces a simple microphone button to the chat composer window. Website visitors, customers, and internal support agents can easily record and send audio messages back and forth without typing out complex issues. You do not need any outside software to make this work; it utilizes native processing to encode the audio and cleanly attach it to the active chat stream.
Purpose:
The main purpose of this tool is to reduce friction in customer support and make communication significantly faster. Typing out detailed technical issues, product inquiries, or long explanations can be frustrating for website visitors, especially when browsing on a mobile device. By unlocking voice notes in the live chat, users can quickly explain their questions hands-free. This leads to faster resolution times, better context for support agents, and an overall premium user experience.
Main Features:
- One-Click Recording:
- Start and stop audio recording directly from the live chat input area using the convenient microphone icon.
- Live Recording Timer:
- Users can actively monitor the length of their voice message with a built-in visual indicator and timer.
- Draft Review System:
- Listen to or delete the generated audio file attached to your chat draft before officially sending it to the agent.
- Mobile Friendly:
- Perfectly optimized for mobile website visitors who prefer speaking over typing while browsing on the go.
- Detailed Visuals for Better Understanding:
- Explore the screenshots below to see the live chat voice notes in action. You will see exactly how the microphone button is integrated into the chat window, how the active recording timer looks, and how the final audio file appears before sending.
Edition Compatibility:
Enterprise Odoo.sh Community
Open Website Live Chat
-
Visitors can easily initiate a conversation by clicking the standard live chat widget on any page of your e-commerce store.
Initiate Voice Recording
-
Click the newly integrated microphone icon inside the live chat composer to begin recording a hands-free audio message.
Live Audio Capture
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Speak your question while the built-in live timer tracks the duration of your active voice recording.
Audio File Verification
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Review or delete the processed audio file attached to your chat draft before officially sending it to the support team.
Delivered Voice Message (Frontend)
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The final text and voice message are instantly posted to the active chat stream for a seamless user experience
Backend Agent View
-
Support agents receive and can instantly play back the customer's voice notes directly from their Odoo backend interface.
Start Sales Inquiry Recording
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Engage with sales representatives quickly by using the new microphone icon within the chat widget on the Contact Us page.
Live Audio Capture
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Speak your detailed custom pricing request while the built-in timer monitors the length of your active voice note.
Audio File Verification
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Review or delete the processed audio file attached to your chat draft before officially sending your inquiry.
Delivered Voice Message (Frontend)
-
The final text and voice message are seamlessly posted to the active chat stream, ensuring your request is received.
Backend Agent View
-
Sales representatives can instantly listen to the lead's voice notes directly from their Odoo backend Discuss app.
Contact / Support
Introducing
Probuse Consulting Services Pvt. Ltd.
If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse
Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.
Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.
Our Services
Odoo Implementation
Odoo Support
Odoo Customization
Odoo Migration
Odoo Training
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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