| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Sign (sign)
• Discuss (mail) |
| Community Apps Dependencies | Show |
| Lines of code | 418 |
| Technical Name |
mjb_escalate_sign_overdue |
| License | OPL-1 |
| Website | https://www.majorbird.com |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Sign (sign)
• Discuss (mail) |
| Community Apps Dependencies | Show |
| Lines of code | 418 |
| Technical Name |
mjb_escalate_sign_overdue |
| License | OPL-1 |
| Website | https://www.majorbird.com |
Escalate Overdue Sign Requests
Automatically escalate signature requests unsigned for 7+ days — no contract sits stalled without management attention
$5 USD Requires Escalation Rule Engine + Sign (Enterprise)The Problem
by Majorbird — Odoo Silver Partner
When a signature request goes unsigned for a week, it signals either a reluctant signer, a technical problem, or a forgotten document. Neither reminders alone nor manual follow-up consistently catch these cases. Escalation after 7 days ensures that stalled sign requests automatically surface to the manager who owns the relationship — before a contract deadline is missed.
What It Installs
| Field | Value |
|---|---|
| Model | sign.request |
| Trigger | cron (daily — runs each morning) |
| Condition | state = 'sent', write_date < (today - 7 days) |
| Action | Chatter escalation alert on the sign request, manager notified |
| Default State | Disabled |
Key Features
7-Day Threshold
Escalation fires after 7 days without a signature — by this point, a reminder alone is insufficient and management must be involved.
Chatter Alert
Escalation posted directly on the sign request record — full audit trail, visible to the entire team managing the relationship.
Manager Notified
The right person alerted before deadlines are missed — managers can intervene directly rather than discovering the stall after the fact.
Engine-Powered
Configurable via the Escalation Rule engine — threshold and message adjustable without code changes.
Scope & Limitations
- Targets
sign.requestrecords in 'sent' state unchanged for 7+ days - Requires the Sign app (
sign) — Enterprise edition only - Alert fires daily while the request remains unsigned and unactioned
- The 7-day threshold is the default — configurable via the escalation rule
- Does not cancel or reassign the sign request — escalation notification only
- Requires
mjb_escalation_rule(Escalation Rule engine) to be installed first - Works alongside
mjb_remind_sign_pendingfor a two-tier follow-up (3-day reminder then 7-day escalation)
First Version — Your Feedback Welcome
This is the initial release. The rule ships disabled so you can review and configure before enabling. Contact us with feedback on the alert content and triggering conditions.
About Majorbird
Odoo Silver Partner — Manufacturing, Inventory & Accounting Automation
Offices in Vietnam, China, Mexico, and the Middle East.
www.majorbird.comOdoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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