Your support agent opens a ticket. To see what happened, they check the chatter for emails, the log for field changes, the notes tab for internal comments, and the portal messages for customer replies. Four places, four clicks, zero coherent story.

Model Record Timeline merges all activity into one chronological feed. Every sent email, logged note, status change, and conversation appears in order. Your agent sees who did what and when without switching tabs. Works on any Odoo model: tickets, leads, projects, invoices, custom objects.

You pick which models get the timeline. No setup beyond that. Your team clicks a record, scrolls one feed, and sees the full sequence. Support agents stop hunting for context. Sales reps stop asking 'what did we last discuss?' Project managers see handoff delays the moment they happen.

One view. All the context.