Skip to Content

Customer Email Reply Notifier

by
Odoo

$ 18.81

v 19.0 Third Party
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Invoicing (account)
• Purchase (purchase)
• Sales (sale_management)
Lines of code 57
Technical Name oc_customer_reply_notified
LicenseOPL-1
Websitehttps://odoocircle.com
Versions 18.0 19.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Invoicing (account)
• Purchase (purchase)
• Sales (sale_management)
Lines of code 57
Technical Name oc_customer_reply_notified
LicenseOPL-1
Websitehttps://odoocircle.com
Versions 18.0 19.0

◆ BY ODOO CIRCLE

Customer Reply
Notifier

When a customer replies to a Sale Order, Invoice, or Purchase Order email, an activity is automatically created for the responsible user - so no reply ever goes unnoticed.

Sale Orders Invoices Purchase Orders

THE PROBLEM

Customer replies get missed

When customers reply to quotation or invoice emails, the reply appears in the document chatter - but the responsible salesperson or accountant has no automatic notification. Important customer responses get buried and forgotten.

THE SOLUTION

Auto activity created instantly

This module uses Odoo Automation Rules to detect every incoming customer reply and immediately creates a To-Do activity for the responsible user on that exact document - with a preview of the reply in the activity note.

FEATURES

Everything covered, out of the box
SALE ORDER

Sale Order Replies

When a customer replies to a sent quotation or sale order email, an activity is created for the assigned salesperson on that sale order.
INVOICE

Invoice Replies

When a customer replies to a sent invoice email, an activity is created for the invoice responsible user - only on customer invoices, not vendor bills.
PURCHASE ORDER

Purchase Order Replies

When a vendor replies to a sent RFQ or purchase order email, an activity is created for the responsible buyer on that purchase order.
REPLY PREVIEW

Reply in Activity Note

The activity note includes a preview of the customer's reply message so the user can read it without opening the document chatter.
NO DUPLICATES

Duplicate Prevention

If a customer sends multiple replies in the same day, only one activity is created per document. Existing pending activities are not duplicated.
AUTOMATION

Odoo Automation Rules

Built using Odoo's native Automation Rules - no custom Python models, no cron jobs. Runs on message creation trigger. Fully visible and editable in Settings.

HOW IT WORKS

Powered by Odoo Automation Rules

Each document type (Sale Order, Invoice, Purchase Order) has its own automation rule that triggers on message creation. When an incoming email is detected from a non-internal user, it executes the code to create a To-Do activity for the responsible person - with the customer's reply preview included in the note.
Automation rule Execute Code for Customer Reply Notification

WORKFLOW

How the notification flows
STEP 1

Send Email

Send quotation, invoice or PO to customer

 →
STEP 2

Customer Replies

Customer sends reply email to document

 →
STEP 3

Rule Triggers

Automation rule detects new message

 →
STEP 4

Activity Created

To-Do activity with reply preview created

 →
STEP 5

User Notified

Responsible user sees activity in their dashboard

SETUP

Install and it works immediately

No configuration required. Three automation rules are created automatically on install.
1

Install the module

Search Customer Reply Notifier in Apps and install. Three automation rules are created automatically for Sale Order, Invoice, and Purchase Order.
2

Send a quotation or invoice to a customer

Send any Sale Order, Invoice, or Purchase Order email from Odoo as normal. The automation rules are already watching for incoming replies.
3

Customer replies → activity appears

When the customer replies, a To-Do activity named "Customer replied" is created on that document for the responsible user - with a preview of the message in the note.
4

View or customize the rules

Go to Settings → Technical → Automation Rules to see and edit all three rules. You can change activity type, summary text, or deadline logic as needed.

Odoo Circle

Support: info.odoocircle@gmail.com

Building smart, practical Odoo addons for growing businesses.

© 2026 Odoo Circle · All rights reserved

 
Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

Please log in to comment on this module

  • The author can leave a single reply to each comment.
  • This section is meant to ask simple questions or leave a rating. Every report of a problem experienced while using the module should be addressed to the author directly (refer to the following point).
  • If you want to start a discussion with the author or have a question related to your purchase, please use the support page.