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Helpdesk Ticket Escalation Add-on

by
Odoo

$ 13.70

v 19.0 Third Party
Versions 15.0 16.0 17.0 18.0 19.0
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Versions 15.0 16.0 17.0 18.0 19.0

Helpdesk Ticket Escalation Add-on

SLA-based ticket tracking with automatic escalation on breach

Features

SLA Deadlines

Set an SLA in hours per ticket; the deadline is calculated automatically from creation time.

Auto-Escalation

A scheduled job detects overdue tickets, flags them as Escalated, and creates a follow-up activity.

Priority Levels

Classify tickets Low to Urgent so agents can triage effectively.

Full Lifecycle

Track tickets from New through In Progress, Escalated, Resolved, and Closed.

Screenshots

1. Tickets (List View)

All support tickets with priority, deadline, and current status.

2. Ticket Form

Log a support issue with an SLA deadline that's calculated automatically.

3. Automatic SLA Escalation

A background job checks every 2 hours and auto-escalates any ticket that breaches its SLA deadline.

Connect with us

Developed for Odoo

support at odoodeveloper4@gmail.com

Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Discuss (mail)
Lines of code 167
Technical Name od_helpdesk_ticket_escalation
LicenseAGPL-3
Websitehttps://www.odoo.com/apps

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