| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) |
| Community Apps Dependencies | Show |
| Lines of code | 5357 |
| Technical Name |
oe_support_client |
| License | OPL-1 |
| Website | https://odooengineering.com |
| Versions | 12.0 13.0 14.0 15.0 16.0 17.0 18.0 19.0 |
OE Support Client
Give every Odoo user a concierge-style support bridge with instant ticket creation, remote helpdesk sync, and OE AI ticket intelligence at 70% less than competing suites.
Enhanced Features in This Version
Professional Capabilities for Your Business
Email-to-Ticket Gateway
Capture inbound emails (support@) directly as tickets with author detection and threaded updates.
Key Features & Capabilities
Everything you need for professional operations
One-Click Ticket Launcher
Launch the OE support wizard from any chatter thread with the record URL, subject, and attachments already filled in.
Remote Helpdesk Sync
Bi-directional XML-RPC sync keeps OE Helpdesk tickets aligned with Odoo chatter from the moment a ticket is created.
Automatic Context Capture
Record URLs, company IDs, assigned reps, and custom tags are packaged with every submission for zero retyping.
Severity & SLA Tracking
Manage severity levels, Eisenhower priorities, and SLA deadlines with chatter-visible updates for the whole team.
OE AI Summaries
Queue AI analysis jobs to summarize chatter and produce actionable suggestions without leaving the ticket.
Webhook Safeguards
Protect inbound updates with shared secrets, IP allowlists, and hostname suffix enforcement across environments.
Attachment Mirroring
Forward every document, screenshot, or log file you attach to tickets directly into the remote helpdesk thread.
Team-Based Routing
Assign tickets to internal or external support teams while retaining chatter visibility for every stakeholder.
AI Job Ecosystem
Extendable ai.job actions let you roll up analytics across every ticket for OE-driven forecasting.
Customer Tickets Smart Button
Open all tickets for the same customer and see a live count directly on the form. Great for context and follow-through.
OneâClick Assignee Reminder
Notify the assignee with a ToâDo activity and log note when SLA is near/overdue - no manual chasing required.
TeamâLevel SLA Policies
Optionally honor each support teamâs SLA hours and calendar to compute deadlines that fit different service tiers.
What's Included
Core Features
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Additional Components
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Global Language Support (20+)
Available in 20+ languages: es_ES, fr_FR, it_IT, pt_BR, nl_NL, da_DK, de_DE, pl_PL, ar_001, zh_CN, ru_RU, ja_JP, tr_TR, id_ID, th_TH, vi_VN, ko_KR, pt_PT, sv_SE, cs_CZ.
How to Use This Module
Step-by-Step Instructions to Get Started
Installation & Setup
- Install the module: Go to Apps -> Search for "oe_support_client" -> Click Install
- Configure permissions: Navigate to Settings -> Users & Companies -> Set user access rights
- Initial configuration: Access the module settings from the main menu
Basic Usage
- Creating tickets: From any chatter thread, click Support, add severity details, and submit.
- Managing conversations: Use the Conversation tab to log ticket lines that automatically sync to the remote helpdesk.
- Using key features: Launch Queue AI Analysis to request OE summaries and action items.
- Generating reports: Filter tickets by state, severity, or support team to export dashboards from the OE Support menu.
Tips & Best Practices
- Enable mail followers to keep managers updated on status changes.
- Use support tags to segment product areas and route to specialized teams.
- Schedule recurring AI snapshots for high-priority accounts.
- Combine with oe_support for a complete helpdesk-to-customer portal flow.
Important Notes
Remote synchronization requires valid credentials for your OE Helpdesk instance. Configure domain suffixes and IP allowlists before enabling synchronization in production.
Frequently Asked Questions
Q: Which Odoo versions are supported?
A: OE Support Client is optimized for Odoo 12 Community and Enterprise. Later versions will be supported in future releases as part of the Odoo Engineering roadmap.
Q: Do I need other modules for remote synchronization?
A: Yes. Pair this module with oe_support and configure your remote PRO instance credentials to enable XML-RPC communication and webhook callbacks.
Q: Can OE AI be extended for custom workflows?
A: Absolutely. Use the included ai.job extension to add bespoke analytics, sentiment scoring, or queue automation that fits your organization's escalation policies.
Launch Demo Instance
Explore OE Support Client in a live environment
Try It NowProudly American-Owned & Operated
Built for American Businesses First
At Odoo Engineering, we understand the unique needs of American businesses. Our modules are designed with clear, English-first terminology and workflows that align with US business practices, while maintaining universal accessibility for companies worldwide.
Why Choose Odoo Engineering
| Professional Excellence Enterprise-grade modules built to the highest standards | 90-Day Warranty Full support and bug fixes guaranteed | Clear Documentation English-first terminology that everyone understands |
| US Business Hours Support when American businesses need it most | Clean Code Well-documented, easily extensible modules | Expert Team Dedicated professionals focused on your success |
Quality Odoo modules that are easily extended at reasonable prices â that's the Odoo Engineering promise.
Complete AI Business Intelligence Suite
Powered by our open-sourced oe_ai_job_base framework - Build or Buy AI Extensions
This module is part of our AI Business Intelligence ecosystem. Purchase individual modules or contact us for custom AI solutions built on this proven framework.
Data CleanerAuto-fixes addresses, names, phones with smart AI rules |
Message AnalysisSentiment, urgency, and topic extraction for partners |
Advanced SearchNatural language queries across your database |
QuickBooks BridgeAI-guided sync with QuickBooks Online |
Want something custom? We build AI integrations tailored to your business.
Support & Services
Get HelpNeed assistance? Our support team is here to help with installation, configuration, and troubleshooting. Contact Support |
Custom DevelopmentLooking for custom features or integrations? We offer professional Odoo development services. Request Quote |
Ready to Get Started?
Install OE Support Client today and experience the difference quality makes.
Launch Demo Get in Touch© 2025 Odoo Engineering. All rights reserved.
Professional Odoo modules built with excellence in the USA.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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